Dynamic, customer-focused Executive Leader with over 20 years of progressive experience in the Call Centre industry. Expertise in call center management, including service level management, performance management, service quality, customer satisfaction, budget management, strategic planning, process documentation, innovation and technology management. Demonstrated ability to work closely with associates and clients of di...
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customer service, workflow management, client management (BPO), customer focus, goal oriented, organized
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Recruitment, On-boarding, HRIS, Taleo, Associate Relations, Performance Management, Benefit Administration, Diversity Training, Training and Development
very hands on and lead by example. sets the pace within the work environment. works well with all levels of management, extremely resourceful, and complete what I start
Ideal Companies: Forward and upward mobile companies
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Materials, cosst controls, inventory, cycle counts, supply chain
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Business Process Improvement, CMMI for Services, Service Desk Management, ISO, Training DOD 8570, Administrative Management, Requirements Gathering, IT Training Capabilities, Supervisory Skills, Process Documentation, Configuration Management, Purchasing
Ideal Companies: American Home Mortgage, Lincoln Finanacial, Allstate, State Farm
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Processing, Originating, Customer Service, Sales and Marketing Support, Administrative Assistance for Operations
I am a hands-on performer with 25 years of experience in a broad range of IT roles and industries. Successful track record includes leadership, quality management, systems engineering, problem resolution, communications, editing, technical writing, proposal management, project management, training, and process documentation.
To provide ideas and plans to companies to better their operations. These efforts result in reducing costs, increasing production or improving quality and make the company safer and a better place to work.
Best regards,
Kevin Elphick
Industrial Engineering Services
Southeast, PA 19505
484/300-0373
PROFESSIONAL SKILLS: lean and continuous improvement ability; time studies; OEE analysis; process documentation; labor stan...
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manufacturing engineer, quality engineer, project engineer, applications engineer, material handling engineer, project manager, plant engineer , maintenance , lean, continuous improvement, autocad, time study, oee, capital projects, technical writing, problem solving, system design, engineering layouts
My goal is to educate employees and develop solutions that help them understand the real value of their benefits, while keeping in mind the company vision, and objectives. I have successfully helped past employers cut costs, minimized mistakes, and increased productivity by analyzing and developing new initiatives that addressed some of the most significant issues. Here are some of the initiatives that I developed in the la...
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Employee Benefits , Pension, Benefits analyst, DC Benefits, Benefits Specialist, HR Benefits
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DXC/DSC Admin, Hosted Solutions, Troubleshooting, Remote testing, Process Documentation, DS0 to DS3, DXC, DSC Admin, DS0, DS1, DS3, OC48, Project Coordinator, Project Manager, NOC technician, Metasolv, NetTicket
My international based journey over 20 years includes corporate strategy, financial economics, anti-corruption and Project Management building a base for better utilization of funds, process, and documentation, driving institutional accounts, to directing global transformations, to mentoring change. My journey has taught me to listen and learn to understand challenges through a multi-dimensional prism of experience, collab...
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Economics, Investment, Strategy, Cost Benefits, Business Analytics, PMP, Strategic Communication, Managment , Crisis Communications, Public Relations , Peace Keeping
