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Online Resumes with "Help Desk Ticketing System"
Electrical Electronic – Customer Service Specialist, San Diego
• Hardware-Software services Field Service and maintenance of Equipment for Automatic Flight Tactical Navigation Interface Autopilot Computer (F-15 and APACHE Helicopters-AH-64),customer Contact. •Computing Technology Industry Associations .A+ CERTIFICATION PROGRAM – Windows 2000 / XP / 7 MS office 2007 / 2010 – CISCO Switches routers ( WAN ) – Repair Desktops & Laptop repair and builds – Network and Internet configuratio...
Information Technology Manager - 10 Years of Experience - Near 78413
To achieve a successful career in an environment that pushes for growth and excellence from its staff to achieve organizational goals but also provides the opportunity for self development and personal success.
Ideal Companies: none
Tags for this Online Resume: Microsoft, SAGE, Analyst, Infrastructure, Database, SQL, Exchange, Office, Server, Windows, ACCPAC, EDI, Service, SpiceWorks, Warehouse, Retail, POS, ERP, Network, Symbol, Barcode, Inventory, Budget, Security, Crystal, Excel, Outlook, Routers, Switches
Team Leader - 20 Years of Experience - Near 06770
Proven track record to ensure team target SLA’s & Metrics are met. Demonstrate leadership principles and act as a role model. Trouble-shoot, resolve and escalate user issues appropriately that technicians are unable to resolve and provide feedback to upper Management. Tracked & maintained aging open tasks for Desktop Support & review performance results and determines opportunities for improvement. In-depth knowledge of...
Tags for this Online Resume: Metrics, SLA, Customer Service, detail oriented, escalations, performance, Prioritize
Senior IT Technology Management Professional - 9 Years of Experience - Near 53186
I have an exceptional record of success in the management of domestic and global IT operations, and special expertise in reducing costs and improving operational efficiency. I am experienced at overseeing technical support, project management, system implementation, compliance, telecom, and risk management functions, and I possess a strong background in the healthcare, banking, and retail sectors. I excel at managing multi-...
Ideal Companies: IT Governance, Strategic Planning, Budget & Cost Control, Innovation, Business Analysis, Process Redesign, Service Delivery, Solution Development, Technology Upgrades & Deployments, Ethical Hacking, LIS Systems, Customer Service, System Automation, Data Management, IT Security, Process Development, Infrastructure, Technical Skills: Windows, Windows Server, AIX, Control-M, ITSM, Service Now, MS Project, Visio, MS Exchange, Active Directory, Active Sync, Symantec Ghost, Anti Virus Systems, VMware, HL7, Databases, WSUS, PDAs, Smart Phones, Tablets, PCs, Laptops, Switches, Cabling, Wireless Networking, Routers, Servers, JGA, HTML
Tags for this Online Resume: Management, Documentation, Help Desk, Inventory, Procurement, Project Management, Desktop Computer, Disaster Recovery, IT Governance, Strategic Planning, Budget
Help Desk Specialist - 15 Years of Experience - Near 76051
Accomplishments * Assisted in the design & layout of new multi- million dollar distribution center. * Project Manager for new equipment & system rollout for retail support team. * Lead for public relations for the service department. * Redesigned quality guidelines & evaluation forms for call center. * IT Admin for all distribution centers state-wide. * Hands on experience with servers, mobile phones, desktops and laptops, ...
Tags for this Online Resume: Services, Help Desk, Help Desk Management, Management, Vendor Management, Security, Servers, POS, Project Management, desktop, executive support
Help Desk Specialist - 3 Years of Experience - Near 27265
Tags for this Online Resume: Systems Engineer, Active Directory, Apple Mac OS X, C++ Programming Language, Certificate Authority, Cisco, Cisco Certified Network Associate, Coding, Office 365, Technical Support, LAN/WAN Troubleshooting, Help Desk Ticketing System
Network Engineer - 9 Years of Experience - Near 33411
QUALIFICATIONS Client Services Focused Planning & Organization System Coordination Communications Liaison Training & Supervision Implement Strategic Solutions Data & Network Security Design & Development Budget & Cost Effectiveness * Redesigned and upgraded 19 locations from Carrier level copper T-1's to Fiber MPLS for the Data/VOIP network with a $492,000 yearly savings Redesigned the company redundant Carrier circuits for...
Tags for this Online Resume: Voice, Microsoft Windows, Services, Wireless, ACD, AT&T, Automatic Call Distribution, Information Technology, Install, Internet, it jobs
Manager - 18 Years of Experience - Near 33572
Career Highlights * Instrumental in being awarded a software grant and creating an Assistive Technology Library available to parents and teachers. * Researched, negotiated and implemented a Corporate-Wide Help Desk ticketing system * Proposed a Corporate-Wide printing contract to save $45,000 annually. * Proposed a Project to implement a Knowledge Base into our current ticketing system ACCOMPLISHMENTS * Managed numerous pro...
Tags for this Online Resume: Support, Technical Support, Email, Help Desk, Documentation, Nortel, TIP, Disaster Recovery, Information Technology, Inventory, ITIL, Six Sigma
Help Desk Specialist - 19 Years of Experience - Near 89166
Summary of Job Experiences * Experience providing high quality customer desktop support for desktop applications and devices. This includes fast response rates and accurate and thorough resolutions to desktop and related IT issues. * Experience with working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets). * Data administration, retention and recovery experience...
Tags for this Online Resume: AVAYA, Desktop Computer, Disaster Recovery, Infrastructure, Vista, ZenDesk, Apple, Blackberry, Call Center, Cellular
Application Support - 17 Years of Experience - Near 60640
SUMMARY: IT leading professional for over ten (15), years. My responsibilities were acting as System Administration Help Desk responsibilities, Team Lead and training team in customer service, implementing updating and enforcing the rules and regulations' as well as the agreements of Risk Management, Outlook, Exchange Office 365 email issues.. Help Desk Support Trainer, maintaining Level 3 meeting exceptional SLA's focusing...
Ideal Companies: Microsoft, IBM, Northwestern Hospital
Tags for this Online Resume: Active Directory, Documentation, Inventory, Management, Microsoft Active Directory, Risk Management, SharePoint, Support, IBM, Infrastructure
Help Desk Specialist - 0 Years of Experience
Accomplishments * Led Andrew's Distributing (AD's) in the design & layout of new multi-million dollar distribution center. * Project Managed AD's equipment & system rollout for retail support team. * IT Admin for AD's distribution centers across Texas. * Hands on experience with servers, mobile phones, desktops and laptops, switches, VLAN's, firewalls, routers, and other equipment. * IT lead for Fossils's public relations s...
Tags for this Online Resume: Information Technology, Management, Vendor Management, Account Management, Cabling, Help Desk, Help Desk Management, Wireless, Helpdesk Technician
System Administrator - 0 Years of Experience
SUMMARY I'm a self-motivated individual consistently seeking to improve my technical skills through the use of my home lab environment. Learning and managing technology is my passion, and I'm looking to build on my expertise in hopes of gaining a position as a Systems Administrator. Active Directory Worked with several help desk ticketing systems and assigned appropriate tickets to get problems resolved quickly Administered...
Tags for this Online Resume: Troubleshooting, Fabrication, Manufacturing, Wafer, Active Directory, Automation, Configure, Documentation, Help Desk, IDS, linux, it jobs, system administrator
