I have an exceptional record of success in the management of domestic and global IT operations, and special expertise in reducing costs and improving operational efficiency. I am experienced at overseeing technical support, project management, system implementation, compliance, telecom, and risk management functions, and I possess a strong background in the healthcare, banking, and retail sectors. I excel at managing multi-million dollar budgets, establishing technology programs, and driving process optimization, as well as building and leading top-performing teams.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	IT Operations Manager	4/2015 - Present
GE Healthcare (Contract)	Project Manager	5/2014 - 4/2015
LAKEVIEW SPECIALTY HOSPITAL & REHAB,	Director of Information Technology	12/2012 - 5/2014
ASSISTED LIVING CONCEPTS	IT Manager	2/2012 - 12/2012

SCHOOL	MAJOR	YEAR	DEGREE
American Intercontinental University	Information Technology	2013	Master Degree
American Intercontinental University	Business Administration/Management	2007	Bachelor Degree
Waukesha County Technical College	General HSED	2002	High School/GED Degree
American Intercontinental University	Business Administration	2002	Associate Degree

TYPE	TITLE	URL	DESCRIPTION
Book	Robyn Rushing	media url	"David's commitment to excellence has set a new standard in IT company-wide, and he leads by example." – Robyn Rushing, VP of Medical Operations & Development, Lakeview Specialty Hospital & Rehab
Book	Trish McKaig	media url	It is without reservation that I highly recommend David Gilligan for any career opportunity he chooses to pursue. My position with Orchard Software allows me to work with IT professionals, from support level to CIO, all over the country and I have yet to
Book	Steven Schwimmer, DO	media url	I am writing to provide a reference for David Gilligan. In my roles as President of the Medical Staff and Lab Director at Lakeview, I have had many opportunities to work with Mr. Gilligan, including implementation of new lab software and establishing a

Highlights:

IT Governance, Strategic Planning, Budget & Cost Control, Innovation, Business Analysis, Process Redesign, Service Delivery, Solution Development, Technology Upgrades & Deployments, Ethical Hacking, LIS Systems, Customer Service, System Automation, Data Management, IT Security, Process Development, Infrastructure, Technical Skills: Windows, Windows Server, AIX, Control-M, ITSM, Service Now, MS Project, Visio, MS Exchange, Active Directory, Active Sync, Symantec Ghost, Anti Virus Systems, VMware, HL7, Databases, WSUS, PDAs, Smart Phones, Tablets, PCs, Laptops, Switches, Cabling, Wireless Networking, Routers, Servers, JGA, HTML

Companies I like:

IT Governance, Strategic Planning, Budget & Cost Control, Innovation, Business Analysis, Process Redesign, Service Delivery, Solution Development, Technology Upgrades & Deployments, Ethical Hacking, LIS Systems, Customer Service, System Automation, Data Management, IT Security, Process Development, Infrastructure, Technical Skills: Windows, Windows Server, AIX, Control-M, ITSM, Service Now, MS Project, Visio, MS Exchange, Active Directory, Active Sync, Symantec Ghost, Anti Virus Systems, VMware, HL7, Databases, WSUS, PDAs, Smart Phones, Tablets, PCs, Laptops, Switches, Cabling, Wireless Networking, Routers, Servers, JGA, HTML

Management
Documentation
Help Desk
Inventory
Procurement
Project Management
Desktop Computer
Disaster Recovery
Business Analysis
Service Delivery
Innovation
Strategic Planning

• Management
• Documentation
• Help Desk
• Inventory
• Procurement
• Project Management
• Desktop Computer
• Disaster Recovery
• IT Governance
• Strategic Planning
• Budget

Manager, IT Operations Oversee IT and network operations for this Fortune 500 company in a 24x7x365 environment. Manage data center, hardware, software, networks, application performance, and more for corporate headquarters and 3,450 remote locations in the U.S., Canada, and Europe. Develop and update policies and procedures. Research solutions to reduce risk and technical issues and improve processes. Create metrics. Perform reporting. Supervise a staff of 27. Actively involved in hiring, training, and budget preparation and management. Work closely with vendors on issues. • Improved efficiency and reduced costs by automating several key processes. • Planned and led a complete redesign of the command center/NOC to better utilize space. • Increased system availability by implementing several technology enhancements. • Achieved improvements in productivity by standardizing the documentation process and developing a tracking spread sheet for IT inventory.