Description
Summary of Job Experiences * Experience providing high quality customer desktop support for desktop applications and devices. This includes fast response rates and accurate and thorough resolutions to desktop and related IT issues. * Experience with working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets). * Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention and security practices. * Experience with basic networking including wireless, wired, security and basic design. * Experience with producing support documentation for supported products. * Experience with corporate applications including Microsoft Office and Adobe applications and other software on Window and Apple Operating Systems. * Experience with Active Directory account administration * Experience with Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server). * Experience in working with new technologies for remote work and within VDI environments. * A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff. * Work on call as duties required and be available when needed. * If I am not doing my job then my colleagues and the users needing support will not be able to do there's.
Accomplishments
Highlights:
Keywords
