SUMMARY: IT leading professional for over ten (15), years. My responsibilities were acting as System Administration Help Desk responsibilities, Team Lead and training team in customer service, implementing updating and enforcing the rules and regulations' as well as the agreements of Risk Management, Outlook, Exchange Office 365 email issues.. Help Desk Support Trainer, maintaining Level 3 meeting exceptional SLA's focusing on excellent customer service values, insatiable desire for knowledge, highly driven success in responsibilities and known for my continued strive for more than the status quo when handling a high volume of customer service issues. Highly experienced in SharePoint creation and support and monitoring help desk ticketing systems, such as Remedy and ServiceNow notifying staff, when tickets are approaching slipping out of SLA's,

Highlights:

Companies I like:

Microsoft, IBM, Northwestern Hospital

• Active Directory
• Documentation
• Inventory
• Management
• Microsoft Active Directory
• Risk Management
• SharePoint
• Support
• IBM
• Infrastructure