Accomplishments * Led Andrew's Distributing (AD's) in the design & layout of new multi-million dollar distribution center. * Project Managed AD's equipment & system rollout for retail support team. * IT Admin for AD's distribution centers across Texas. * Hands on experience with servers, mobile phones, desktops and laptops, switches, VLAN's, firewalls, routers, and other equipment. * IT lead for Fossils's public relations service department. * Implemented and designed quality guidelines & evaluation forms for Assurants's call center. Technial Skills Summary All MS OS & MAC OS, Outlook, MS Office (Adv. User), Adobe Acrobat, Lync, MS Exchange, MS Active Directory, MS Server Operating System Vocollect Services, Multiple Help Desk, Ticketing systems. DB management & updates, eoSTAR, TCP/IP Telephony Systems: Cisco VSOM, Cisco Unity Communication Services Cisco Personal Security Management. WFP- Eworkforce (TCS)

Highlights:

• Information Technology
• Management
• Vendor Management
• Account Management
• Cabling
• Help Desk
• Help Desk Management
• Wireless
• Helpdesk Technician