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Oracle PL/SQL Programming language, Structured Query Language, Unix, Intranet, Toad, User Interface, Business Intelligence, Crystal Reports, Data Analysis, Java Programming Language
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Management, Computer Aided Software Engineering, Policies and Procedures, Treatment Goals, Coaching, Call Center, Iris, Quality Assurance, Siebel, Test
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Account Manager, Consulting, Training, Recruiting, Communication Skills, Insurance, Marketing Management, Microsoft, Microsoft Excel, Microsoft Word
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Management, EMC, Fdr, Quality, Quality Assurance, English Language, Web, Web Technologies
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Management, Computer Aided Software Engineering, Policies and Procedures, Treatment Goals, Coaching, Call Center, Iris, Quality Assurance, Siebel, Test
QUALIFICATION SUMMARY Performance driven with an ability to achieve success and exceed in high-pressured environments. * Proven leadership and team-building skills, coupled with the ability to manage teams in customer service relationships * Implement process developments by eliminating non-value added steps to improve SLAs * Enhance efficiencies for back-office processes, as a result reduced SLA from 187 days to same day p...
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Quality Assurance, Support, Audit, Back Office, Bankruptcy, Billing, Budgeting, Operations, Problem Solving, Process Improvement, Call Center, Disputes, management, Leadership, Regulatory Compliance, Employee Development
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Training, Customer Service, Compensation, Help Desk, Planning, Policies and Procedures, Recruiting, Scheduling, Team Lead, Billing
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Banking Industry, Banking Operations, Financial, Financial Services, Services, Management, Deposits, Audit, Documentation, Financial Analysis
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Call Center, Leadership, Recruiter, Recruiting, Support, Talent Acquisition, Technical Support, Payroll, Quick Books, Quickbooks
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Banking Industry, Training, Referrals, Corporate Training, Networking, Sales, Business Development, Business Operations, Cold Calling, Consultative Sales