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Online Resumes with "Customer experience"
Customer Service Manager
& Contributions
Tags for this Online Resume: Due Diligence, Graphic Design, Integrate, Back Office, Business Analysis, Customer Relationship Management, Customer Experience, Leadership, Solution Architecture
UI/UX Designer - 15 Years of Experience - Near 94608
skill Set MAR 2016 TO PRESENT JUNE 2015 TO MAR 2016 NOV 2013 TO JuNE 2014 Creative Director & Senior UI/UX Designer, Team Lead & Web Producer with over fifteen years experience interested in working in a senior capacity with a strong creative team in the pursuit of visual design and UX excellence * 15+ years as a Senior Designer for web, mobile and desktop * Degrees in psychology & design and extensive UX training * Hands o...
Customer Service Representative - 7 Years of Experience - Near 30236
ACCOMPLISHMENTS Radiology Certification, CPR Certification, HIPPA, First Aid, Awarded Perfect attendance-ACT, ACT Classroom Manager, ACT Most Improved Student, Fire Extinguisher Certification GBI Security Awareness Training & Awareness Statement Report Writing Certification, Trained Crowd Management Training, Utility Vehicle Certified, Golf Cart Certified Customer Assistance Worked with company systems such as Live Support ...
Tags for this Online Resume: Cardiopulmonary resuscitation (CPR), Complaints, First Aid, Health Insurance Portability And Accountability Act, Management, Radiology, Security, Support, Training
Customer Service Manager - 10 Years of delivering a passion for the ultimate Customer Experience - Near 46038
To help my company delight its customers their thorough understanding of their needs and expectations and then taking it one step beyond. I want to lead a team of people engaged in their work and who can grow and develop while working for me so that I can help them achieve long-term success. I want to challenge the status quo and present innovative and unique solutions to problems and do my part to encourage teamwork, colla...
Tags for this Online Resume: Leadership, Leadership Development, Process Improvements, Email, Insurance, Telephony, Voice, Book of business, Management, Microsoft PowerPoint, Customer Experience, Corporate citizenship, Quality Control
Chief Operations Officer - 20 Years of Experience - Near 85255
Accomplishments Leadership Led process of transforming Microsoft Virtual Academy (MVA) into one of Microsoft's most important readiness engines (3+M registered users). Landed key metric on division scorecard ensuring Microsoft global subsidiaries drove target audiences to our online product-both FY14 and FY15. Created the "Microsoft Jump Start" technical readiness series, reaching well over 5M unique users/year via live onl...
Tags for this Online Resume: Product Leader, Management, Product Management, Customer Experience, Product Marketing, Analyst Relations, Business Process Automation, Business Intelligence, Consulting, Customer Relationship Management, Product Lifecycle, Customer Lifecycle, Decision Making, Technical Readiness, SaaS, Learning, Educational Technology, P&L
Business Analyst - 10 Years of Experience
Areas of Expertise * Project Management * Program Management * Jira Project Tracking * In-Depth Business Analysis * UAT & Quality Management * Customer Experience Analytics * Requirement Gathering/Analysis * Process Improvement * ETL & BI Design * Data Profiling * Data Analyst * Dimensional Design & Modeling * Data Warehousing Concepts * Business Systems Design * Prototyping
Tags for this Online Resume: ETL, Informatica, Ab Initio, Architect, Data Warehouse, Dell, Excellent track record, Legacy, MicroStrategy, Query
Partner
QUALIFICATIONS SUMMARY Results oriented leader with expertise in high volume, scalable operations. Experienced in customer facing and back office environments as well as building the capability to deliver the company's value propositions through new sales. Extensive background in building organizational structures to drive efficiency and service to customers through Call Centers. Successful in developing and executing opera...
Tags for this Online Resume: Management, Insurance, Distribution, Customer Experience, Billing, Process Improvement, Sales, Sales Training, Scheduling, Training
Communications - 20 Years of Experience - Near 60521
Janna wrote Janna developed all research, focus groups, analysis, customer journey mapping, customer experience statements and developed the execution plan for CME Group to launch their new approach to meeting their customer needs. Inherent in this work was to uncover and address the internal challenges between departments, divisions, and countries in achieving these goals. Janna's work identified those issues and she devel...
Tags for this Online Resume: High Net Worth, Management, Communications, Marketing Management, Infrastructure, Packaging, Supply Chain, Illustration, Insurance, Messaging
Manager - 15 Years of Experience - Near 92706
Summary I am a dedicated and experienced manager, effective leader, and creative innovator that recently relocated back to the Orange County area. I posses a proven ability to identify areas of opportunity to design high converting customer experiences, implement operational, promotional and customer service process improvements that increase revenue, service standards and total quality customer satisfaction. Experienced wi...
Tags for this Online Resume: Business Development, Management, Ariba, Catalogs, Customer Service, Ecommerce, Oracle, Procurement, Quality, Sales
Contact Center and Unified Communication Senior Consultant - 12 Years of Experience - Utah
Professional Summary Over 12 years of international experience in Unified Communications and Contact Center field. Result-oriented professional is recognized for his commitment, expert technical background, communications skill and fast learning ability. Accustomed to working under pressure, with multiple projects simultaneously and short deadlines. Main skills/experience include: * Project Management * Customer Experience ...
Tags for this Online Resume: Computer Telephony Integration (CTI), Desktop Computer, Integrate, Interactive Voice Response, Professional Services, Services, Voice, Software, Software Development, ACD, Contact Center, Unified Communications, Avaya, Agile, Scrum, SIP, SOA, SaaS, Call Center
Project Managers - 10 Years of Experience - Near 07753
PROFILE Accomplished marketing professional with extensive experience in project management, marketing operations, campaign execution, vendor management, lead generation and new customer acquisition. Proven ability to enhance customer experience through process re-engineering and automation. Experience is augmented by strong interpersonal, organizational, and communications skills
Tags for this Online Resume: Project Management, Acquisitions, Lead Generation, Management, Outsourcing, Vendor Management, Marketing
Marketing manager
Career Focus Strong emphasis on understanding consumer needs and offering an excellent customer experience and strategy with specific focus on new business and market development, business planning/ financial modelling for investments and products/services, key revenue/risk sources follow up, tracking new products and exploration of their application opportunities, use of software application in deepening CRM knowledge in o...
Tags for this Online Resume: Market Research, Research, Management, Data Mining, Financial, Marketing Management, Mining, Billing, Delphi, English Language
