ACCOMPLISHMENTS Radiology Certification, CPR Certification, HIPPA, First Aid, Awarded Perfect attendance-ACT, ACT Classroom Manager, ACT Most Improved Student, Fire Extinguisher Certification GBI Security Awareness Training & Awareness Statement Report Writing Certification, Trained Crowd Management Training, Utility Vehicle Certified, Golf Cart Certified Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. 04/2016 to Present Georgia Dome Security Contemporary Services Corporation-Atlanta, GA Services include: Crowd management, security, handling over 75,000 people for an event. Making sure all major doors are secured. Provide customer service to all clients. Also Dispatch Assistant/Command Center during event days when needed. 07/2012 to 04/2015 Parking Enforcement Officer Park Atlanta - Atlanta, GA Enforce on parking meters Write citations on expired Assist customers with meters Cross-trained and provided back-up for other customer service representatives when needed. Trained [number] new employees quarterly. Guaranteed positive customer experiences and resolved all customer complaints. 08/2002 to 03/2008 Customer Service Attendants Marta - Atlanta, GA Successfully assist customers with the TVM machine. Provide customers with the best and quickest information. Provide crowd patrol on the platform. Trained [number] new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints.

Highlights:

• Cardiopulmonary resuscitation (CPR)
• Complaints
• First Aid
• Health Insurance Portability And Accountability Act
• Management
• Radiology
• Security
• Support
• Training