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Online Resumes with "Customer Care Management"
Business Analyst
SUMMARY: Over 10 years experience in customer care, management, technology, planning and agent operations for call centers. I performed the analysis and project management to install various telecommunications customer contact systems for Constellation Energy / BGE. * Increased accounts receivables from 7 to 12 million dollars per month by recommending and installing a new telecommunications tool. * Increased quality of cus...
Tags for this Online Resume: Call Center, Benefits, Business Analysis, Business Analyst, Business Planning, Customer Service, Install, Management, Outsourcing, Planning
Customer Service Manager - 15 Years of Experience - Near 22015
Profile A dedicated Customer Care Manager with 18+ years of experience in tolling and airline industries. A Proven leader of a 200 enthusiastic, motivated and goal oriented front/back office teams.
Tags for this Online Resume: Call Center, Licensing, Retail, RFID, Statistics, Hub, Competitor Analysis, Training, Back Office, HR
Customer Service Manager - 12 Years of Experience - Near 75070
Qualifications Possess great communications skills and ability to converse on all levels of management. Received corporate crisis management training in Edinburgh, Scotland. Improved Customer Service Department to create "First in Class" service that positioned company to acquire multi-million dollar accounts with large insurance and health benefits organizations. Creates and generate statistical analysis reports for Execut...
Tags for this Online Resume: Call Center, Planning, Strategic Planning, Training, Acquisitions, Complaints, Human Resources, Management, Recruiting, Risk Management, customer service, call center, Customer Care Management
Customer Service Manager - 7 Years of Experience - Near 30277
SUMMARY Senior leader with a proven track record of building and improving customer support operations. Proven abilities in planning, development and implementation of myriad functions within call centers and customer support organizations. Extensive experience in working with senior leadership to build strategies, operational analysis and metrics that maximize customer satisfaction/promotors, profits and shareholder value....
Tags for this Online Resume: Leadership, Training, Call Center, Multimedia, Retail, Sales, Sales Training, Wholesale, Scheduling, Change Management, Process Development, Process Implementation, Customer Service, Hiring/on-boarding, Terminations, Senior Leadership
Customer Service Manager - 15 Years of Experience - Near 20906
AREAS OF EXPERTISE * Operations Management * Project/Program Management * Vendor Integration projects * Building project plan * Staffing and Resource Management * Performance Management (KPIs, SLAs, SOWs) * Agile Methodology * Budgeting/P&L * Analytical and Reporting * Team building * Contract Negotiation
Tags for this Online Resume: Call Center, Retention, Billing, Business Requirements, Interactive Voice Response, Operating Systems, Sales, Budgetary, Connectivity, Firepond Concierge
Customer Service Manager - 20 Years of Experience - Near 47909
To apply international trade, customer service management, supply chain, and account management experience by ensuring customer satisfaction. PROFESIONAL OF EXPERTISE: * Product and supply chain management. International closing-out contracts and global projects. Customer service and account management. Literacy in business management computer programs. International trade management. Fluent and literate in Spanish, English...
Tags for this Online Resume: Inside Sales, Management, Sales, Account Management, Billing, Compliance, Customer Service, Troubleshooting, Documentation, SAP, export manager, International Trade
Director
AREAS OF EXPERTISE * Contact Center Management * QBR Preparation * BPO experience * Multi-site experience * Staffing and Resource Management * Performance Management (KPIs, SLAs)
Tags for this Online Resume: Call Center, Retention, Billing, Operating Systems, Sales, Firepond Concierge, Management, Oracle Parallel Server, Resource Management, Voice
Sales Manager
Tags for this Online Resume: Key Accounts, Management, Sales, Account Manager, Direct Sales, Microsoft, Microsoft Office, Planning, Pricing, Process Improvement
Store Manager - 20 Years of Experience - Near 29118
I have 28 years of Retail Management experience. I retired from AAFES May 31, 2013 as a Business Analyst III where I lead a team which assist the Buyers with resolving store daily replenishment issues. I have also been a Customer Care Manager of Catalog sales. I have been Store Manager, Operations Manager and Sales and Merchandise Manager.
Tags for this Online Resume: Sales, Accounting, Accounting Functions, Security, Scheduling, Business Analysis, Business Analyst, Call Center, Inventory, Management
Customer Service Supervisor - 20 Years of Experience - Near 20747
Tags for this Online Resume: Complaints, Inventory, Owl Programming Language, Security, Support, Troubleshooting, Technical Support, Customer Service, Microsoft PowerPoint, Scheduling
Manager - 20 Years of Experience - Near 02806
Tags for this Online Resume: Complaints, Accounting, Distribution, Documentation, Fraud, Integrate, Inventory, Inventory Control, Logistics, Management
Automotive Engineer - 20 Years of Experience - Near 48076
Tags for this Online Resume: Logistics, Manufacturing, Packaging, Quality Assurance, Quality, APQP, Documentation, Management, PPAP, Automotive
