SUMMARY Senior leader with a proven track record of building and improving customer support operations. Proven abilities in planning, development and implementation of myriad functions within call centers and customer support organizations. Extensive experience in working with senior leadership to build strategies, operational analysis and metrics that maximize customer satisfaction/promotors, profits and shareholder value. Key skills include: * Customer service senior leadership * Curriculum Development * Operations Management * Strategic Planning * Change Management * Human/Organizational development * Social Media Customer Care Management * Business Data Analysis * Strong Public Speaking/Presentation Skills * Teaching, Training, Coaching

Highlights:

• Leadership
• Training
• Call Center
• Multimedia
• Retail
• Sales
• Sales Training
• Wholesale
• Scheduling
• Change Management
• Process Development
• Process Implementation
• Customer Service
• Hiring/on-boarding
• Terminations
• Senior Leadership