Qualifications Possess great communications skills and ability to converse on all levels of management. Received corporate crisis management training in Edinburgh, Scotland. Improved Customer Service Department to create "First in Class" service that positioned company to acquire multi-million dollar accounts with large insurance and health benefits organizations. Creates and generate statistical analysis reports for Executive Management Team for new business marketing and acquisitions. Accomplishments * Renegotiated agreement with vendor saving company $16,959.00 annually by restructuring contract. * Discovered reverse compensation clause in vendor agreement that would have caused company to lose revenue annually. * Acquired pharmacy Bin Number for company that generated revenue share three times greater than previous revenue share. * Brought on 16 new vendors in one year that generated company over $400,000.00 annually. * Streamlined process that reduced customer service complaints by 90% for one vendor relationship. * Negotiated lower pmpm rates with six vendors that saved company over $10,000.00 annually.

Highlights:

• Call Center
• Planning
• Strategic Planning
• Training
• Acquisitions
• Complaints
• Human Resources
• Management
• Recruiting
• Risk Management
• customer service
• call center
• Customer Care Management