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Online Resumes with "Contact center"
Specialist - Voice Networks
An experienced IT professional with 7 years of experience in various Voice Products (Avaya Products Communication Manager 6.x, Session Manager, SMGR, Acme 4500 SBCs, Gateways, Avaya-Nortel CS 1000M PBX, Contact Center Manager 6.0, Aspect Unified solutions). * Have problem solving skills with effective client and vendor management. * Providing L2/L3 support to various Line-O-Businesses running at different locations on Avaya.
Tags for this Online Resume: Voice, AVAYA, Messaging, Nortel, Pbx, Gateways, Support, Technical Support, Automation, Troubleshooting
Customer Service Manager - 14 Years of Experience
A creative program manager that "sees the big picture" and masters the details to achieve immediate and long-term project success. A strategic life cycle project planner successful at creating globally accepted strategies that apply client troubleshooting (interpretation analysis resolution) strong analytical organizational and interpersonal skills. * Analyzes and manages risks and interdependencies within and across projec...
Tags for this Online Resume: Management, Program Manager, Firepond Contact Center, Sales, Accounting, Coaching, Customer Relationship Management, Messaging, Microsoft SMS, Quality, call center
Business-to-Business Marketer - 5 Years of Experience - Near 35242
Verizon Enterprise Solutions Birmingham Alabama December 2015 - October 2017 Senior Client Executive for Verizon Enterprise Solutions for named accounts in Alabama. Work with select financial industry leaders for network design product procurement and service delivery needs. Organize and coordinate engineering resources product management and project management teams for large multi-site implementations. New product evaluat...
Tags for this Online Resume: Consulting, Management, Project Management, Infrastructure, Citrix, Voice, Wireless, Account Management, Account Manager, AVAYA, SD WAN, Contact Center
Loan Officer - 20 Years of Experience - Near 18966
Summary of qualifications Profit driven executive with core competencies in Collections, Loan Servicing Operations and Contact Center Management. Proven experience in start-up initiatives, project implementation, cross-functional teamwork, development of policy and procedure and compliance management. Expertise: Client Relations * Collections / Asset Management * Contact Center Operations * Loss Mitigation & Foreclosure * C...
Tags for this Online Resume: Quality Assurance, Test, FACETS, Mortgage Loans, Compliance, Call Center, Collection, Credit Cards, Customer Service, Insurance
Network Engineer
Summary of Qualifications: * Proficient in handling personnel problems and situations of the company * Massive experience in negotiations related to IT * Excellent in computer management programing and hardware/software components development system * Strong background in operations and overall management of IT environments * Ability to stimulate team to perform high-quality and high availability services * Budget Managemen...
Tags for this Online Resume: DHCP (Dynamic Host Configuration Protocol), Ethernet, Local Area Network, Networking, Ssl, Applications, Data Migration, Desktop Applications, Desktop Computer, Imaging
Project Manager
Summary: PgM & PM: PMI / PMP Certified Project Manager Infrastructure: ITIL Foundation Certified Application Development: PMI / ACP - Agile Certified Practitioner & Certified Scrum Master Quality & Process: Six Sigma Black Belt Certified (Yellow Belt & Green Belt as well) Past VP of Finance for the Fort Worth Chapter of the Project Management Institute -PMI. Proven Leader with outstanding deliverables focused performance. A...
Tags for this Online Resume: Unix, Infrastructure, Intel, Microsoft Windows, Quality, Quality Assurance, Data Conversion, Firewall, IBM AIX, SDLC, agile, c#, software
Customer Service Manager - 20 Years of Experience - Near 78664
Summary Experienced Contact Center Leader! Vast experience in all aspect of a successful contact center operation. Proven experience in process and performance improvement in single to multi-site and international operations. Skills include: * Customer service leadership * Program management * Account management * Experience engineering * Strategic planning * Team building and motivation * Customer Satisfaction/NPS * Contac...
Tags for this Online Resume: Contact Center, Operations, Brand experience, Customer Service, Technical Support, Productivity, Process improvement, Training and Development, Quality Assurance, Leadership Development, NPS, cost reduction, call center, customer service, sales
Accountant
Tags for this Online Resume: Financial, Financial Statements, Banking Industry, Documentation, Policies and Procedures, Management, Mortgage Loans, Quality, Quality Assurance, Quality Control
Software Sales Representative - 20 Years of Experience - Near 98146
PROFILE Top performing Enterprise SaaS Sales Executive, and Enterprise Account Management leader. Accomplished professional actively pursuing opportunities to drive revenue and market development where strategic vision, expertise in client relations, revenue recognition, and revenue growth will be held at a premium. CAREER HIGHLIGHTS * Successfully Negotiated, Closed, and Implemented an internal/external Content Management ...
Tags for this Online Resume: Analytical Skills, Dell, Lead Generation, Messaging, Pricing, Management, Account Manager, Automation, Document Management, Microsoft
Marketing
Runnings $375 million privately owned retailer with 41 stores across upper Midwest and eastern regions of United States. including opening new stores in New York and New Hampshire. * Generated 309% increase in vendor marketing and sponsorship dollars over a 3 year period Created vendor marketing programs to generate support funds from companies like Wrangler Under Armour DeWALT Carhartt and Purina. * Championed a successful...
Tags for this Online Resume: Advertising, Public Relations, Retail, Social Media, Firepond Contact Center, Sales/Marketing, Buying, Telemarketing, Marketing Management, Product Marketing
Project Manager - 15 Years of Experience - Near 94089
SUMMARY More than 15 years of Leadership and Project Management experiences in IT and Enterprise Communications across all cloud, virtual and on-premise technologies, ensuring the highest quality deliverables. Successful track record of rallying a team towards a vision and achievement of business goals and customer satisfaction. * Strategic success built on deploying advanced IT solutions for the customers. * Effectively ma...
Tags for this Online Resume: Applications, Communications, Consulting, Customer Relationship Management, Firepond Contact Center, Genesys, IBM, Install, Integrate, Management
Supply Chain Manager - 0 Years of Experience
PROFESSIONAL SUMMARY Proven results oriented professional with over 15 years of experience with progressive levels of responsibility, including hands-on lean process development and implementation, database design, network administration, inventory management and control, strategic business planning, business development, and individual contributions. Supply Chain Management * Inventory Management and Control * Customer Ser...
Tags for this Online Resume: Transportation, Inventory, Management, Logistics, 3PL, Forecasting, Inventory Control, Inventory management, Oracle Parallel Server, Procurement, transportation, production, SAP
