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Online Resumes with "Contact center"



Contact Center Application Engineer/Support

Results oriented professional with experience desiring to contribute to a successful team in delivering excellence in customer service.

Leading Others From Chaos to Excellence

Executive Leader specializing in structures and processes for change and transition management, cross-functional organizational dynamics, and operational efficiency. Strong developer of emerging/internal leadership; team builder adept at hiring, developing and leading staff. Extensive experience in the cellular industry.

Ideal Companies: Apple, Google, Nordstrom, Lexus

Tags for this Online Resume: Operations, Customer Operations, Organizational Communication, Customer Service, Communications, Telecommunications, Wireless, Change Management

Pacesetter

I am looking for a management position in a call center/contact center. I have experience in work force management, business management, sales managment, project management, training, human resources, and quality assurance.

Ideal Companies: GE, Nike, Adidas, and for that matter, any company that believes in sales and service and the critical role that contact centers can play in acheiving their objectives.

Tags for this Online Resume: Project Manager, Business Analyst, Sales , Human Resources, Operations , Call Center

Service Delivery Manager

Technical and customer facing ownership, products awareness and crisis management responsabilities.

Ideal Companies: Cisco, , Google, , Yahoo, , Microsoft

Tags for this Online Resume: IPCC, Cisco, IP Telephony, VOIP, Microsoft, Application support, SS7, Telco, SIP, H323, SQL, ICM, Unified Communication, CTI

Sales Executive

Tags for this Online Resume: Manage Services, MPLS, Data/IP, Hosting, Contact Centers, Unified Communications

Contact Center Management

Call Center Manager - Center start up experience

Bilingual, Contact Center Manager and Supervisor with over ten years experience developing and managing small to 100+ seat contact centers. Thorough knowledge of contact centers, multi-site management, capacity planning and technology. Consistently deliver 90% and higher service levels and exceeding contract deliverables.

Tags for this Online Resume: Call Center, Customer Service

Forecast Analyst/Contact Center Operations Consultant - Organized and managed business processes and metrics analysis; alerted and advised Cisco management teams to address potential risks and issues; recommended and implemented solutions to mitigate thos

I am a results-driven supervisor/senior analyst with expertise in global performance and metrics design and reporting, staffing, supervision, leadership, and customer relationship management. I am analytical articulate, creative, and apply sound business strategies and effective communication to achieve targeted goals. I am highly skilled in motivating and managing teams to achieve desired results, including outsourced ve...

Customer Service/Call Center Management - Contact Center Management Project Manager Help Desk Development

Obtain a position as a Helpdesk Manager with a progressive organization.

Energetic, Efficient, and Exceeds Expectations

Innovative business professional with excellent problem-solving and communication skills. Resourceful, detail-oriented and organized.

Ideal Companies: Edward Jones, Google

Tags for this Online Resume: Human Resources, Administrator

Customer Service & Contact Center Professional

Enhance contact center performance and employee satisfaction while delivering Best in Class customer service.

Customer Service Manager, Call Center Manager

Seeking a leadership role in a fast paced, challenging Inbound and Outbound Call Center Management environment. Successfully managed a team of CS team, Tech Support team & Sales Team (Inbound & outbound).Controlled and executed daily operation and managed overall responsibilities of 24/7 365 days National Customer Service Contac...

Tags for this Online Resume: Customer Service Management, Customer Service Operation, Call Center Operation, Call Center Mnagement, Call Center Training & Consulting, Call Center Floor Manager