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Online Resumes with "Contact Center Customer Service"
Contact Center / Customer Service / Insurance Professional
Driven and highly accomplished professional with track record of success directing operations for high-volume call centers, consistently achieving improved performance. Maximize operational efficiency and customer service performance through collaborating effectively with upper management on strategic direction, as well as establishing benchmarks to promote consistent improvement. Strong analytical skills; evaluate operati...
Tags for this Online Resume: Strategic & Operational Planning, Performance Monitoring / Evaluation, Budget Management & Cost Control, Benchmarks & Objectives, Operational & Process Improvements, Team Leadership & Training
Management Professional
Bring value and insight to an organization by utilizing my 30+ years of contact center/customer service experience combined with a Masters in Management
Contact Center and Customer Service Management- 14 years experience
Dedicated and experienced professional with proven success in managing, developing and motivating high performance teams in a multi-discipline contact center and customer service environment.
Customer Service Manager
Professional Summary * Innovative, results oriented and dedicated team member with 25 years of contact center and customer service experience. Ultimate customer experience is key to loyal guests. * Builder and maintainer of employee, customer and vendor relationships. * Consistent top performer. Strong strategic thinker and team builder. * Experienced in opening call centers from the ground up along with remodels and upgrad...
Tags for this Online Resume: Email, Management, Recruiting, Sales, Travel, Call Center, Coaching, Consulting, ACD, Automatic Call Distribution
Sales Manager
AREAS OF EXPERTISE Strategic & Tactical Planning National Account Management Multi-Site Contact Centers Customer Service Finanncial Mgmt./Cost Control Forcast Development and Management Distribution Channel Management Enterprise Software Sales Talent Recruitment and Development Reward and Recognition Planning Sales Force Automation Capital Equipment Sales
Tags for this Online Resume: Business Plan, Pharmaceutical Industry, Sales, Distribution, Inside Sales, Management, P&L, Compensation, Customer Relationship Management, Lead Qualification
Customer Service Manager - 14 Years of Experience
Talented Manager who has more than 6 years of Customer Relationship Management experience in an executive management role. Strong management experience developing technology systems to support more than 2800 locations and 50 e-commerce sales sites while understanding and maintaining business processes and procedures. Skilled at ecommerce, B2B and B2C sales improving both top-line sales and margin by suggesting necessary cha...
Ideal Companies: Converse, Journeys, Lids, J&M, Genesco
Tags for this Online Resume: Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server, presentation, profit and loss, supervisor