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Contact Center / Customer Service / Insurance Professional
Driven and highly accomplished professional with track record of success directing operations for high-volume call centers, consistently achieving improved performance. Maximize operational efficiency and customer service performance through collaborating effectively with upper management on strategic direction, as well as establishing benchmarks to promote consistent improvement. Strong analytical skills; evaluate operational data to identify areas for improvement and develop new procedures to enhance operations. Dynamic leadership skills; build high-performance teams, successfully coaching team leaders and training employees. Ensure cost-effective operations by accurately forecasting call volume to determine staffing needs.
Insurance Sales Manager
About Me
Industry: |
Insurance |
|---|---|
Occupation: |
Insurance Sales Manager |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Spring Branch, TX |
