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Online Resumes with "Call center Management "
Manager
SUMMARY A seasoned Financial Services and Sales Professional with 22 years of expertise in Operations Management, Sales Management, Customer Service Management, Sales Acquisitions, Call Center Management, Default Management, and Project Management. A proven record of achievement in Operations Performance, Sales Profitability, Mortgage Loss Prevention, Strategic Planning for E-Commerce Business, Customer Service Improvements...
Tags for this Online Resume: sales management, operations management, e-Commerce, Project Management, Strategic Planning, Call Center Management, forecasting, Management, relationship management, individual contributor
Manager - 5 Years of Experience - Near 19050
SKILLS SUMMARY SKILLS SUMMARY Enterprising, technically skilled Customer Service Manager known for accuracy and attention to detail while managing operations in the insurance and financial industries as well as in call centers. A career with more than 20 years of experience in customer satisfaction, including 8 years in the insurance industry, 5 years in healthcare, and 12 years in managerial positions. Proficient in MS Off...
Ideal Companies: Pfizer
Tags for this Online Resume: Compliance, Licensing, Management, Insurance, Scheduling, Financial, Interactive Voice Response, Voice, Audit, Customer Service, Risk Management
Manager
Tags for this Online Resume: Training, Budgeting, Business Analysis, Forecasting, Management, Reporting Tools, Project Management, Project Manager, AVAYA, Call Center Management, P&L, Performance Improvement, Process Improvement, Multi-location oversight, Collections, Ultilities, Claims, Banking, Data Analysis, Problem Solving, Cross-functional Communication, Coaching and Mentoring, Hiring
Customer Service Manager
Tags for this Online Resume: Accounting, Management, Call Center, Billing, Distribution, Quality Assurance, Test, Fraud, Sales, Customer Service, Call Center Management, Director
Network Administrator - 20 Years of Experience - Near 78628
Pyramid Consulting - Assigned to Dell Technologies
Tags for this Online Resume: Messaging, Assessments, Connectivity, Database, Database Maintenance, HP/UX, Networking, Novell, Novell Netware, Oracle, Linux, Windows Server, Exchange, project management, call center manager
Data Centre Manager
To secure and maintain a customer facing support services management role that will allow me to continue to both mentor like minded customer service professionals whom share the goal of providing the highest quality of support services possible.
Ideal Companies: American Airlines and AT&T
Tags for this Online Resume: Customer Account Management, Major Incident Management, Strategic Planning, Business Relationship Management, Team Leadership, Process Management, Data Center Management, Customer Incident Escalation Management, Cisco Wireless Network Administrator, Help Desk Management, Disaster Recovery, End User Product Training, Call Center Management, ITIL, Software Integration, Vendor Management, Critical Thinking, Telephony
Manager/Director - 15 Years of Experience - Near 54636
SUMMARY OF QUALIFICATIONS * Customer service management professional dedicated to effective team management, and exceptional customer satisfaction. * Multiple year history of proven success at all levels in leadership. * Experienced in developing and maintaining positive working relationships with colleagues and promote teamwork. * True dedication for project management and process improvements. * Solid ability to communica...
Ideal Companies: Telecommunications, Health Care, Call center Management
Tags for this Online Resume: Call Centers, Help Desk Support, Management, Operating Budget, Process Improvements, Project Management, System Support, Proven Leadership, Customer Experience, Critical Thinking Skills, Virtual Management, Employee Satisfaction, Quality Assurance, Microsoft Suite
Customer Service Supervisor - 15 Years of Experience - Near 98366
Areas of Expertise Complaint Handling & Resolution Operations Management Call Center Management Customer Satisfaction Enhancement Team Supervision Sales Improvement Cost-Reduction Strategies Order Fulfillment Customer Service Management Customer Satisfaction Enhancement Team Supervision Sales Improvement Cost-Reduction Strategies Order Fulfillment Customer Service Management Complaint Handling & Resolution Operations Manage...
Tags for this Online Resume: Call Center, Sales, Statistics, Complaints, Corrective Actions, Policies and Procedures, Credit Card, Credit Cards, Troubleshooting, Appraisals
Regional/Multi-Unit Manager - >15 Years of Management Experience - Agile and Scrum Certified
Steady and experienced call center and service delivery manager with skill in training and developing agents to provide increasing levels of customer service. A collaborative manager with passion for working across teams to turn around struggling accounts and raise KPI levels. Excels at finding efficiencies and reducing costs, skilled at using progressive discipline techniques for coaching and motivating, partners with seni...
Tags for this Online Resume: Call Center, Customer Service, Account Management, Integrate, Management, Process Improvements, Training, Agile, Forecasting, Project Management, Team leadership and development
District Manager - 13 Years of Experience - Near 46804
Professional Summary Experienced Executive with a strong leadership background in Retail Merchandising, Operations, Inventory Control Practices, Multi-Unit Management and Delivering Outstanding Customer Experiences. Skilled in the following areas: ( Sales and Merchandising ( Operations ( Profit Management ( Facility Management ( Inventory Management ( The Customer Experience ( Human Resources ( New Market Development ( Dire...
Tags for this Online Resume: Automotive, Call Center, Management, Human Resources, Process Improvement, Sales, Sales Training, Security, Training, Inventory
Management - 18 years of experience - Flood Insurance - Washington DC
Results-oriented business professional with more experience in client relations, coupled with leadership experience. Having participated and ran lead on many group projects, it has assisted in the development of strong leadership, communication, team-building, problem-solving, and strategic-planning skills.
Tags for this Online Resume: Underwriting Management, Call Center Management, Business Analyst, Flood Insurance, Consultant, Supervisor, Property Management, Lean Six Sigma, Logistics, Management, Recruiting, Green Belt, Information Technology, Insurance, Leadership, Human Resources
Customer Service Manager - 12 Years of Experience - Near 92692
Summary: A seasoned professional and team leader with over 15 years of experience is looking for a new opportunity at the Senior Management Level. With five successful startups and/or departmental turn-a-rounds to my credit and an uncanny ability to match solutions to opportunities, I have proven that I can create winning teams in diverse environments. If you are in need of a problem solver/critical thinker with excellent c...
Tags for this Online Resume: Sales, Sales Support, Project Management, Operations, Management, Technical Support, Audit, Billing, Call Center Management, Process Improvement, Training, Hiring, Mentoring, Process and Procedures, Product Development, Client Services, Budgets, Critical Thinking
