SUMMARY A seasoned Financial Services and Sales Professional with 22 years of expertise in Operations Management, Sales Management, Customer Service Management, Sales Acquisitions, Call Center Management, Default Management, and Project Management. A proven record of achievement in Operations Performance, Sales Profitability, Mortgage Loss Prevention, Strategic Planning for E-Commerce Business, Customer Service Improvements, Employee Motivation, and Talent Recruitment. Experience and strengths include: Operations Management Project Management Salesforce Management Sales Management Market Relationship Management CRM Management E-Commerce Development Call Center Implementation Forecasting/ Capacity Management

Highlights:

• sales management
• operations management
• e-Commerce
• Project Management
• Strategic Planning
• Call Center Management
• forecasting
• Management
• relationship management
• individual contributor