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Experienced research scientist with unsurpassed analytic and writing skills

My ideal employer would leverage my wide experience as a Ph.D. psychologist who has conducted and managed research studies in a host of healthcare environments. Equally important would be for that company to provide opportunities for me to employ my skills as a direct service provider--someone who has worked directly with people suffering from mental and substance use disorders.

Ideal Companies: Medical University of South Carolina; The Mentor Network; Palmetto Summerville Behavioral Health

Tags for this Online Resume: Comunity Action, Health Outcomes, Program Evaluation, Statistical Analysis, quality of care, Substance abuse treatment, Logic Models

Director - 15 Years of Experience - Greater San Diego - Strategic Marketing & Business Operations

Helping organizations envision and develop future business success, strategies, opportunities and priorities while executing on today’s concrete business objectives is my professional passion and expertise. I tackle new business challenges by taking a broad strategic perspective, drilling down to the detailed level as appropriate, then creating actionable transformation strategies and plans. My high professional bandwidt...

Ideal Companies: Illumina, ThermoFisher, CareFusion, ResMed, Intuit, Google, Apple, Amazon

Tags for this Online Resume: Marketing, Supply Chain, Product Management, Strategy, Operations, Quality, Communications, San Diego, Product Development, Management

VP Customer Services - Professional Services & Product Support

Seeking a Customer Service executive role (Professional Service and/or Product Support) which will be accountable for ensuring service is a competitive advantage that drives increased revenue, profit, customer evangelism, employee inspiration, and operational performance.

Ideal Companies: High Tech SW/HW/Network/Cloud - E.g., IBM, HP, Oracle, SAP, Microsoft, Google, Yahoo, AOL, Avid, Aspect

Tags for this Online Resume: Product Support, Professional Services, Operations Management, Customer Loyalty, Revenue and Profit Management, SaaS, NPS - Net Promoter Score, Turnaround Expert, Process Reengineering, Project Management, Operational Productivity and Efficiency, Employee Loyalty

Senior Manager for Client Services

PROFILE â?¢ A dedicated professional with 20+ years combined experience as a client services/account manager in customer service, insurance and advertising environments. â?¢ Thirteen years experience in customer service, call center operations, business process outsourcing (BPO). â?¢ Self-starter manager and a team player with experience in leadership, management, team management (people development, succession planning), ...

Ideal Companies: Fortune 500 companies

Tags for this Online Resume: Profit and Loss, Team Leadership / Motivation, Process Improvement, Account / Territory Management, Customer Service, Performance Management, Financial Management, Coaching, Workforce, Service Level Agreements, Continuous Process Improvement, Change Management, Quality Monitoring, Disaster Recovery Testing, Vendor Management, Project Management

E xceptional Thought Leader and Team player driving Top results in all markets and cultures.

- driving Customers success for large accounts - influencing strategies and Go to Market - Managing and coaching a large team - making a difference through a open and communicative leadership strategy - Driving Sales success for a company - working in a nimble fast innovative environment

Ideal Companies: Cloud Provider, System Integrator, Software Vendor, Consultancy

Tags for this Online Resume: SaaS, CLOUD, Virtualization, customer experience, Technical Account Manager, Service Delivery, SAP, HANA, Business outcome, Transformation

Director of Customer Care

Seeking an Executive level Operations Position that will add value by virtue of managing top line revenue, while also effectively changing the landscape of cost through effective margin analysis. The ideal position will provide opportunities to inspire through leadership and direct strategic support to multiple departments, through sales, technical support, customer service and vendor relationships.

Ideal Companies: Sprint, Verizon, Amazon, Cerner, HCA Midwest Health Systems, Time Warner, Direct TV, Garmin

Tags for this Online Resume: SAP, Oracle, IEX, Organizational Leadership, Strategic Planning, Budgeting, Multisite Call Center Operations, Nice Systems, Service Delivery Transformation, Virtual and Remote Leadership, Outsourcing, Vendor Management, Offshoring, Continuous Process Improvement, Vendor Relationship Management, Chat, Email Response Management, WFM Forecasting, RFP Process, Compliance, HR, E-Commerce

Director, IT Consulting Services

Lead strategic change, drive continuous improvement and transform business results.

Ideal Companies: PwC, IBM, Dell, Deloitte, Accenture, KPMG, EY, Intel, Chase

Tags for this Online Resume: Management, Dell, EMC, IBM, Consulting, Integrate, Document Management, Ecommerce, Electronics, Legacy, Relationship Management, Program Office, Delivery Excellence, Cloud, Strategy, Satisfaction, Siebel, Strategic Planning, Change Management, Budget Management, Vendor Management, Lean Six Sigma, Contract Negotiation, Global Resource Management