ACCOMPLISHMENTS Product Development/Management: As the first Product Manager at Compressus, a start-up in the healthcare IT market focused on telemedicine and imaging software, led a market survey to determine that the stated target market was saturated with similar software, but that an opportunity existed to tweak the product and enter the interoperability and workflow niche. Innovated the architecture, managed the development team under an agile process. Presented to this the Board, which approved a full life cycle product development and marketing roadmap. Within 9 months the firm had three beta clients paying for the software and ultimately was basis for a Mayo Clinic workshare contract worth $26.6M. Business Management Skills: At Autometric assumed leadership of a newly created business unit incorporating various underperforming programs and a reputation for low staff morale. Conducted a SWOT analysis, interviewed all key staff and key clients, thus producing a corrective action plan and three year business plan. Terminated 35% of existing staff implemented and integrated sales, marketing and product management into a single function and promoted junior staff and began a formal mentoring/rotational program. Result was a three year compound growth rate of 350%. Policies implanted to achieve profit and loss goals. Operational/Process Improvement: Compressus signed a major OEM relationship with a large Class II medical equipment and healthcare IT company to provide software. This required a quality assurance and regulatory audit. Major deficiencies were identified and Compressus was largely non-compliant. A second audit in six months found the deficiencies were not rectified. Was assigned as Corporate Compliance Officer. Created a cross-functional working group to develop standardized processes, implemented the procedures and managed subsequent audit. Required constant detailed focus, while ensuring staff performed day-job duties. Became Chair of the Corrective Action and Preventive Board. As a result, the firm passed the next audit. Business Transformation: Became the Head of Sales and Marketing for a business unit at Autometrics, which was losing $4M/year. Conducted in-depth review and recommended reducing (firing) sales/marketing staff and merging the unit with another. Renegotiated compensation to reflect industry norms and implemented a structured sales process. In two months reduced losses by over 80% and within a year the combined unit's sales increased 400%. Account / Client Development: At Autometric took over a small troubled program threatened with termination for cause. The client (a DoD entity) had influence over other larger programs with the company. Reviewed scope of work, assessed staff and interviewed client on multiple levels. Determined that Autometrics did not have the right competencies in-house. Subcontracted out work, but in the review process identified additional product and service opportunities. By rectifying the initial issues and improving performance, grew account revenues by 800% to represent 30% of total corporate revenue. Able to work independently if required, and as a cross functional team lead to achieve account goals. Showed imagination in solving real customer issues, while executing and growing accounts. Competitive Market Analysis: Autometric, a 100% professional service with thin margins and limited growth, had several small pockets of software development initiatives used as tools and no formal product guidance. Was tasked with augmenting the services with products and increasing service revenue margins. Leveraged the Harvard MBA program to conduct a deep market analysis of the three markets. Found that there was no close competitor in the combined market. Established a Product Management Organization, implemented a redefined marketing program, and realigned the service groups to exploit the mixed model. Product sales went from $1M to $17M over four years and service revenue increased by 45% with margins doubling. Determined and recommended Positioning of services and products. EXECUTIVE HISTORY Knowmatics Consultant 2016 - Chantilly, VA Telematic and streaming analytics company, responsible for business development in healthcare, telecommunications, energy and security areas. * Developed requirements for healthcare population management market * Increased sales prospects and pursuit strategies in assigned markets Compressus, Inc. Chief Operations Officer 2001 - 2015 Washington, DC Chief Technology Officer Interoperability and workflow optimization in healthcare for patient records and information. Sold in 2015. * Defined companies creative solutions and development of go-to-market strategy for product and service offerings * Continually refined practice area alignments, by asses client needs and customer requirements. * Ensure all practice areas are following best practices for deployments. Defined standard operating procedures for implementation, support, and ongoing services. Managed operational issues through multiple review and control systems for operational excellence. * Created and managed service level agreements. Monitored customer satisfaction and quality performance metrics on monthly basis including CSAT, DSAT, and AHT * Excellent organizational skills, redefined roles and right sized staff based on business requirements * Managed professional services to ensure focuses and direction and client delivery satisfaction, and sustainability. * Collaborated with PM operations to ensure consistent and effective delivery of solutions, product and services. * Hired, mentored, motivated, and fired staff as appropriate, coordinating with human resources. Recruit of key direct reports including Vice President, Operations, Senior Vice President, Product Management, VP, Customer Support, and Director Implementation. * Lead and managed all practice team leaders in product to market and implementation services driving revenue and growth * Managed cross-functional teams, maintained end to end awareness of goals and status in system and software engineering, implementation, and customer support * Worked with executive team and CEO in quarterly and yearly strategy and planning and reporting to board. Including strategic direction review and recommendation based on market research and customer input * Ensured all industry certifications, and compliance as executive lead QA * Worked directly with BD and Sales team to capture new business and follow-on program growth. * Redefine technical services roles to increase performance and operating margins Visual Computing Group, Boeing Director & General Manager

Highlights:

• Operations
• Account Manager
• P&L, muti site management
• Analytical Skills, data anaysis
• Product management
• Business Development
• Business Management
• Business Plan
• Business Process, policies, best practices
• Cross functional teams
• Vice President, Technoogy
• Revenue, sales growth
• Financial acumen
• Revenue and Expense budget management
• Staff Mentoring
• SLA Management
• Customer Satisfaction
• Staff Recruting