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Online Resumes with "ACD"
Manager - 10 Years of Experience - Near 23456
ACCOMPLISHMENTS * Developed IT Playbook including, standard operating procedures, incident management, communication plan, D/R and capacity planning, Reporting, Escalations, Tools, Contacts Lists * Successfully created change control process by implementing change control procedures within the Help Desk and MIS organization * Successfully created and implemented customer satisfaction survey resulting in a customer satisfact...
Tags for this Online Resume: Help Desk, ACD, Automatic Call Distribution, Call Center, Support, Technical Support, Asset Management, Budgeting, Capacity Planning, Certified Insurance Counselor
Operations - 20 Years of Experience - Near 90501
Professional Summary Innovative and driven executive with proven track record delivering complex network and systems integration results. Accomplished leader in team building, vendor management, operational efficiency, and change management
Ideal Companies: Sprint, ATT, Verizon, Frontier, TPak
Tags for this Online Resume: Operations, Management, Provisioning, Program Manager
Customer Service Manager - 20 Years of Experience - Near 75006
Profile Senior Administrative Support Professional with extensive experience and strong focus on internal/external customer service excellence and teamwork. Key strengths include exceptional organizational skills, effective time management, and willingness to assist other colleagues and departments during peak workload periods. Proven ability to exercise good judgment and work well with minimal supervision. Adaptable, relia...
Tags for this Online Resume: Administrative Support, Buying, Call Center, Customer Service, Documentation, HR, Human Resources, ISO, Sales, Support, customer service, call center, customer service representative, Administration, Office Management, General Management
Supervisor
To secure a position where I can effectively utilize my expertise in customer service, project management and technology to increase productivity and customer satisfaction.
Tags for this Online Resume: ACD, Automatic Call Distribution, Complaints, Distribution, Interactive Voice Response, Inventory, Kronos, Kronos (Labor Mgmt Sys), Microsoft Windows, Quality
Sales Manager - 20 Years of Experience - Near 53072
Summary * Customer Service, Inside Sales, Marketing and Sales Professional with over 20 years of progressive experience in Industrial sales and service. * Identify and implement Total Quality, DMIAC and lean to people, process and procedure. * Developed full sales territories from the ground up locally, nationally and Western Europe. * Strong project management skills, individual leadership qualities and the ability to infl...
Tags for this Online Resume: Entertainment, Quality, Quality Assurance, Test, Inside Sales, Sales, ACD, Automatic Call Distribution, Manufacturing, Marketing Management
Project Manager - 16 Years of Experience - Near 23321
Tags for this Online Resume: Management, Microsoft Project, MS Project, Project Management, ACD, Automatic Call Distribution, Call Center, Applications, Portfolio Management, Program Manager, agile, html, Infrastructure
Network Administrator - 20 Years of Experience - Near 28086
Summary of Qualifications * 15 years has managed and provided help desk, troubleshooting networking issues prior to escalation, desktop and laptop imaging, and IT monitoring and maintenance support for hardware, software, and mobile devices for the U.S. House of Representatives, U.S. Patent and Trademark Office (USPTO), DOJ, the law firm of Sutherland, Asbill, and Brennan, U.S. Environmental Protection Agency (USEPA), U.S. ...
Tags for this Online Resume: Active Directory, Desk Top Support, Microsoft Active Directory, Servers, Account Management, Imaging, Management, Operating Systems, Security, Inventory, it jobs
Manager - 13 Years of Experience - Near 20904
Areas of Expertise * ACD protocols and call routing * Ensuring Contract Compliance Forecast scheduling needs * Operating contract within budget and on-schedule Experience in 24/7/365 call center environment
Tags for this Online Resume: ACD, Active Directory, Ad Hoc Reports, Budgeting, Call Center, Compliance, Forecast, Contract, Federal government, Local governement, Technical Training, Manager, Financial Management, Human Resources Management, Proposal Writing, workforce management
Voice Technician - 20 Years of Experience - Near 76667
– Career history details a steady path of increased responsibility and customer base growth. Continuing, on-going certification and training in Siemens 9751 CBX, Hicom 9006, HiPath 4000 switches, Phonemail, wireless, T1, Isdn, voice over I/P, and Telecom networks related to my profession have always been a standard of achievement. Being knowledgeable and prepared has contributed to the high quality of support and service ...
Tags for this Online Resume: Call Center, Call Center Management, Management, Video, Project Management, ACD, Automatic Call Distribution, Troubleshooting, Telecom Administrator, Account Manager, Operations supervisor
Art Director - 19 Years of Experience - Near 90232
ART DIRECTOR / CREATIVE DIRECTOR portfolio: bernieodowd.com
Tags for this Online Resume: ACD, Automatic Call Distribution, Accenture FOUNDATION, Adobe, Adobe Photoshop, los angeles, art director, copywriter, adobe, broadcast, social, interactive, integrated, digital, agency, storyboards, scripts, new business, pitches, consultant, flexible, orange county, san francisco, relocate, san diego, awards
Sales Assistant - 5 Years of Experience - Near 03104
Profile Self- motivated, business professional with experience in the quote to order process of Commercial Operations. Passionate about leadership by example, as well as an accomplished customer service professional with extensive experience in customer relations and field support. Decisive, detail oriented, creative customer focused contributor able to easily adapt to changing business environments while remaining focused ...
Tags for this Online Resume: ACD, Automatic Call Distribution, Business Development, Management, Order Processing, Sales, SAP, Support, Communication Skills, Customer Service, customer service representative, sales associate
Administrative Assistant - 6 Years of Experience - Near 90016
To obtain a responsible and challenging position where my experience and education can be utilized. Offering excellent communication and public relations skills, ability to work well with others, learn quickly and keep a positive attitude.
Tags for this Online Resume: Billing, Benefits, Complaints, Medical, Medical Billing, Protocol, Accounting, Cash receipt, Pricing, ACD, physical therapist, physical therapy, rn
