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Online Resumes with "ACD"
Service Desj Manager - 20 Years of Experience - Near 27713
SUMMARY An Information Technology Project Management professional with over 15 years of experience. Software implementation specialist IT operations (hardware and software), IT Project Management and Service Desk Management.. Deep experience in setting and meeting SLOP's n performing Critical Incident Management, with Root Cause analysis.
Ideal Companies: 27713
Tags for this Online Resume: Email, Microsoft, Networking, ACD, Automatic Call Distribution, Microsoft Windows, Network Operations Center, EDI, Electronic Data Interchange, Ethernet, it jobs, agile, service, ITSM, Critical Incident Management, outlook
Customer Service Manager - 20 Years of Experience - Near 66208
To obtain a career that utilizes my skill set as well as developing it further.
Tags for this Online Resume: ACD, Automatic Call Distribution, Accounts Receivable, Call Center, Customer Service, customer service skills, Management, Retail, Wholesale, customer service, call center, customer service representative
Project Manager - 15 Years of Experience - Near 30114
ACCOMPLISHMENTS * Managed large scale projects and programs $1M - $20M+ producing $35M+ annual cost savings * Recovered failed $9M Enterprise Cloud Contact Center (SaaS) project * Oversaw and monitored States $1.2B IT outsourced managed services contract managed outsourced service providers IBM/ATT, Capgemini (MSI) enforced service delivery SLA's and financial adherence * First-ever 1,200 seats, multi-site customer service ...
Tags for this Online Resume: Call Center, Disaster Recovery, Infrastructure, Customer Relationship Management, Management, ACD, Automatic Call Distribution, AVAYA, Continuity Management, Sungard
Network Engineer - 6 Years of Experience - Near 80026
Tags for this Online Resume: Networking, Cisco, Routers, Wireless, ACD, AT&T, Automatic Call Distribution, ISDN, Switches, Telecommunications
Help Desk Specialist
Professional Summary Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. Detail-oriented with extensive experience in technical support and customer service management. Troubleshoots highly technical issues with ease and patience. Team player who is flexible, reliable and adaptable to dynamic environments. Keen eye for innovative ...
Tags for this Online Resume: Customer Service, Management, Support, Technical Support, Process Improvements, Program Manager, Windows, OS X, Unix, ACD Call System, EnCase, FTK, Project Manager, Support Manager, Support engineer
Project Manager - 15 Years of Experience - Near 10977
Tags for this Online Resume: AVAYA, Call Center, Management, Support, Banking Industry, Integrate, voip, acd, Financial Services, Project Management, Project Manager
Manager - 20 Years of Experience - Near 66214
Summary of Qualifications * Project Manager for IT, Telecommunications projects, network solutions for business sales channels and RF Capacity Deployment projects. Experience in directing complex projects from concept to operational status.( Internet, Intranet, eCommerce, Plexar Conversions, Automatic Call Distribution (ACD), Network Vision, ISDN, PRI (Primary Rate Interface), Switching Engineering, STP/SS7 Networks, Colloc...
Tags for this Online Resume: Project Management, Project Manager, Software, Software Development, Account Management, Billing, Business Analysis, Business Analyst, Ecommerce, Intranet, management, manager
Manager - 4 Years of Experience - Ogden
Tags for this Online Resume: ACD, Automatic Call Distribution, Debugging, Firewall, Information Technology, Management, Microsoft, Microsoft Office, Microsoft Windows, Operating Systems, Beyond Compare, SVN, VPN, VM, SQL, html
Human Resources Administrator - 5 Years of Experience
Summary * Goal oriented Human Resources Representative with a wealth of experience in office management, customer service, human resources, ETime, Quality Assurance, SAP and special projects completed with a high degree of efficiency. HR Administration & HR Data Management with all function processed in the SAP system., as a Service Specialist I provide the foundation for the North America HR function by providing transacti...
Tags for this Online Resume: Benefits, Customer Service, Human Resources, ACD, Automatic Call Distribution, HR, SAP, Database, Human Resources Information System, Management
Engineer - 20 Years of Experience - Near 80112
800 numbers including Voice Portal with a SQL database CMS VDN/Vector/Skill as pertaining to Queue with respective service hours and holiday tables.
Tags for this Online Resume: Nortel, Video, Voice, Gateways, Telecommunications, ACD, Automatic Call Distribution, Cisco, Management, Meridian
Admissions Registration Clerk - 19 Years of Experience - Near 30052
SUMMARY OF QUALIFICATIONS * Managed 82 employees * Customer Service driven * Increased yearly revenue from 74% to 93.7% * Increased customer satisfaction from 47% to 97.2% * Reduced turnover rate from 60% to 94% * Organize needs and effectively manages resources * Communicate clearly and concisely * Lead individuals and groups toward desired outcomes * Customer oriented * Direct complex programs and processes * Articulates ...
Tags for this Online Resume: Customer Service, Medical, Microsoft Access, Patient Access, ACD, Automatic Call Distribution, Billing, IDX, Microsoft, Microsoft Internet Explorer
Copywriter - 19 Years of Experience - Near 90212
Tags for this Online Resume: AT&T, ACD, Merchandising, Tourism, Wireless, AVAYA, Delphi, marketing, advertising, social media, digital, marketing manager, print
