Vice President Career Research and Resources
Hewlett Packard (HP)
Responsible for the global strategy for cards and payments.
Avg. Salary: $200,000 · Company Rank: Not Available
Electronic Data Systems
Responsible for the merchant accounting platform, account management, business development and strategy
Avg. Salary: $200,000 · Company Rank: Not Available
Charter Communications
* Manage a combined workforce forecast staffing model for Service, Inbound Sales, and Small Business Customer Care organizations. * Daily Traffic Management to identify and triage customer and tool events impacting customer service delivery of tool access for representatives.
Avg. Salary: $220,000 · Company Rank: Not Available
Time Warner Cable
* Monthly Enterprise KPI Reporting (Calls, IVR Utilization, Handle Time, First Call Resolution, Budget Performance, Credits Issued, Truck Roll Prevention, Bonus Performance Tracking) * Sales (Inbound, eCommerce, Outbound) Workforce Management and Analytics (Internal and External Staffing, Sales Unit Forecast and Performance, * Desktop Tools Management (Performance and Functionality for call center employees) * Quality Prog...
Avg. Salary: $220,000 · Company Rank: Not Available
Comcast Cable
* Through a Center of Excellence inbound call model, key executive/GM responsible for 900 employees across two sites in Colorado and Minnesota focused on customer unit and revenue retention * Key operations GM collaborating with Marketing on customer retention and churn mitigation strategies and propensity for churn methodologies. * Construct annual operating plan * Manage P&L * Accountable for Call Center operational KPI's...
Avg. Salary: $220,000 · Company Rank: Not Available
Comcast Cable
* Call Center Operations for Inbound Sales, Repair, Retention, and Billing. * Organization was comprised of 600 employees and supported 1.2M subscribers * Accountable for Call Center KPI's (Call handling efficiency, First Call Resolution, Bundle Sell-In Rates, Customer Retention) * Manage Business P&L * Motivate, Inspire and Mentor employees * Employee Attrition * Review and Approve Customer Care Learning and Development Cu...
Avg. Salary: $220,000 · Company Rank: Not Available
TeleTech
* Drive Annual Plan for the Work @Home business channel (Growth, Margin) * Consultant and business subject matter expert on client solutioning (Part of the client pitch efforts with respective VPs of industry verticals) * Spearhead product development and innovation
Avg. Salary: $220,000 · Company Rank: Not Available
Cricket Communications
* Lead a 100% global outsourced call center operation organization across sites in the Philippines, India, Latin America and Canada. * Accountable for Call Center KPI's * Design and Execute an enhanced Customer Experience Roadmap * Business Continuity Planning * Vendor/Partner Management for offshore and nearshore sites * Annual Operating Plan and Budget * P&L Management * Business Customer Churn Forecast and Analytics * L...
Avg. Salary: $220,000 · Company Rank: Not Available
Xcel Energy
* Revenue Cycle Operations Leader * Accountable for 1,400 employees across seven state territory * Meter Reading (Unionized workforce) Billing and Remittance Operations, Customer Care Operations (three centers in MN, WI and TX)), Quality Program,Credit/Collections, Learning/Development, Communications and Business Operations. * Monthly Reporting of KPI performance for contact centers, Billing/Remittance and Credit/Collec...
Avg. Salary: $220,000 · Company Rank: Not Available
AT&T Broadband
* Staff role responsible for the Customer Care contractual outsourcing portfolio supporting Video, Internet and Digital Phone. * Identify annual spend commitments and drive performance optimization from partners. * Terminate agreements with non-performing partners in conjunction with Supply Chain/Procurement. * Manage the Customer Care operational business infrastructure (IVR, Chat and Email) channels through a 24/7 Command...
Avg. Salary: $220,000 · Company Rank: Not Available
