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Comcast Cable Work Values
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Daily Duties at Comcast Cable:
* Through a Center of Excellence inbound call model, key executive/GM responsible for 900 employees across two sites in Colorado and Minnesota focused on customer unit and revenue retention * Key operations GM collaborating with Marketing on customer retention and churn mitigation strategies and propensity for churn methodologies. * Construct annual operating plan * Manage P&L * Accountable for Call Center operational KPI's (Call Handling Efficiency, First Call Resolution, Deposit Compliance, Customer Units and Revenue Retained, Escalations) * Motivate, Inspire and Mentor Employees * Manage Employee Attrition * Business Performance Reporting * Review and Approve Learning and Development Curriculum and Career Progression Program * Accountable for call center business continuity plans
What they like about Comcast Cable:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Retention, Transformation, Customer Service, Customer Experience, Strategy & Planning, Desktop Support, Customer Relationship Management, Client Services, P&L Management, BPO Experience, Business Operations, Process Management
Skills
Information about Comcast Cable
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $220,000
These are some of the questions we asked our climbers about their experiences with Comcast Cable:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Comcast Cable had these interests:
| Websites | |
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| Personal Career Website http://charleshutton.c.ws |
Customized Climber Career Website |
