Comcast Cable Work Values

Daily Duties at Comcast Cable:

* Through a Center of Excellence inbound call model, key executive/GM responsible for 900 employees across two sites in Colorado and Minnesota focused on customer unit and revenue retention * Key operations GM collaborating with Marketing on customer retention and churn mitigation strategies and propensity for churn methodologies. * Construct annual operating plan * Manage P&L * Accountable for Call Center operational KPI's (Call Handling Efficiency, First Call Resolution, Deposit Compliance, Customer Units and Revenue Retained, Escalations) * Motivate, Inspire and Mentor Employees * Manage Employee Attrition * Business Performance Reporting * Review and Approve Learning and Development Curriculum and Career Progression Program * Accountable for call center business continuity plans

What they like about Comcast Cable:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Retention, Transformation, Customer Service, Customer Experience, Strategy & Planning, Desktop Support, Customer Relationship Management, Client Services, P&L Management, BPO Experience, Business Operations, Process Management

Skills

These are some of the questions we asked our climbers about their experiences with Comcast Cable: