Comcast Cable Work Values

Daily Duties at Comcast Cable:

* Through a Center of Excellence inbound call model, key executive/GM responsible for 900 employees across two sites in Colorado and Minnesota focused on customer unit and revenue retention * Key operations GM collaborating with Marketing on customer retention and churn mitigation strategies and propensity for churn methodologies. * Construct annual operating plan * Manage P&L * Accountable for Call Center operational KPI's (Call Handling Efficiency, First Call Resolution, Deposit Compliance, Customer Units and Revenue Retained, Escalations) * Motivate, Inspire and Mentor Employees * Manage Employee Attrition * Business Performance Reporting * Review and Approve Learning and Development Curriculum and Career Progression Program * Accountable for call center business continuity plans

What they like about Comcast Cable:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Retention, Transformation, Customer Service, Customer Experience, Strategy & Planning, Desktop Support, Customer Relationship Management, Client Services, P&L Management, BPO Experience, Business Operations, Process Management

Skills

These are some of the questions we asked our climbers about their experiences with Comcast Cable: