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Time Warner Cable Work Values
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Daily Duties at Time Warner Cable:
* Monthly Enterprise KPI Reporting (Calls, IVR Utilization, Handle Time, First Call Resolution, Budget Performance, Credits Issued, Truck Roll Prevention, Bonus Performance Tracking) * Sales (Inbound, eCommerce, Outbound) Workforce Management and Analytics (Internal and External Staffing, Sales Unit Forecast and Performance, * Desktop Tools Management (Performance and Functionality for call center employees) * Quality Program (Platform Management, Implementation and Measurement of employees) * IVR Platform (Maintenance, Management and strategic gatekeeper for all changes) * Digital Phone Provisioning (Ensuring all customer phone orders are processed within guidelines, troubleshoot issues with carriers, monitor internal network system issues, monthly performance reporting) * Bridge Operations (Trouble Ticketing and Event Management for customer service interruptions and Call Center Operations issues, Key Collaborator with IT/Technical Operations/ NOC, Engineering, Command Center for Pay Per View Event Management Communications to internal teams. * Motivate, Inspire and Mentor Employees
What they like about Time Warner Cable:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Retention, Transformation, Customer Service, Customer Experience, Strategy & Planning, Desktop Support, Customer Relationship Management, Client Services, P&L Management, BPO Experience, Business Operations, Process Management
Skills
Information about Time Warner Cable
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $220,000
These are some of the questions we asked our climbers about their experiences with Time Warner Cable:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Time Warner Cable had these interests:
| Websites | |
|---|---|
| Personal Career Website http://charleshutton.c.ws |
Customized Climber Career Website |
