Time Warner Cable Work Values

Daily Duties at Time Warner Cable:

* Monthly Enterprise KPI Reporting (Calls, IVR Utilization, Handle Time, First Call Resolution, Budget Performance, Credits Issued, Truck Roll Prevention, Bonus Performance Tracking) * Sales (Inbound, eCommerce, Outbound) Workforce Management and Analytics (Internal and External Staffing, Sales Unit Forecast and Performance, * Desktop Tools Management (Performance and Functionality for call center employees) * Quality Program (Platform Management, Implementation and Measurement of employees) * IVR Platform (Maintenance, Management and strategic gatekeeper for all changes) * Digital Phone Provisioning (Ensuring all customer phone orders are processed within guidelines, troubleshoot issues with carriers, monitor internal network system issues, monthly performance reporting) * Bridge Operations (Trouble Ticketing and Event Management for customer service interruptions and Call Center Operations issues, Key Collaborator with IT/Technical Operations/ NOC, Engineering, Command Center for Pay Per View Event Management Communications to internal teams. * Motivate, Inspire and Mentor Employees

What they like about Time Warner Cable:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Retention, Transformation, Customer Service, Customer Experience, Strategy & Planning, Desktop Support, Customer Relationship Management, Client Services, P&L Management, BPO Experience, Business Operations, Process Management

Skills

These are some of the questions we asked our climbers about their experiences with Time Warner Cable: