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Xcel Energy Work Values
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Daily Duties at Xcel Energy:
* Revenue Cycle Operations Leader * Accountable for 1,400 employees across seven state territory * Meter Reading (Unionized workforce) Billing and Remittance Operations, Customer Care Operations (three centers in MN, WI and TX)), Quality Program,Credit/Collections, Learning/Development, Communications and Business Operations. * Monthly Reporting of KPI performance for contact centers, Billing/Remittance and Credit/Collections * Review all Meter Reading OSHA incidents and where applicable, meet with union representatives on incidents re: workers compensation or time off requests. * Testify before the Public Utility Commission as warranted on specific inquiries * Weekly review of Credit/Collections activity/procedures to ensure service terminations are in compliance with local regulatory standards. * Inspire, Motivate and Mentor Employees * Strategic Thought Leader
What they like about Xcel Energy:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
Retention, Transformation, Customer Service, Customer Experience, Strategy & Planning, Desktop Support, Customer Relationship Management, Client Services, P&L Management, BPO Experience, Business Operations, Process Management
Skills
Information about Xcel Energy
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $220,000
These are some of the questions we asked our climbers about their experiences with Xcel Energy:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Xcel Energy had these interests:
| Websites | |
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| Personal Career Website http://charleshutton.c.ws |
Customized Climber Career Website |
