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Management & Business Career Research

Lehman Brothers

Management & Business - Marketing manager - New York, NY

•Launched and cross-trained a combined equity and fixed income roadshow team, including developing long-term strategic business relationships. •Developed a strategic RFP for long-term webcasting cost-savings initiative utilized as a top marketing tool to reach vast broadening client groups. •Responsible for London roadshow team for 5 months, securing strategic UK and European internal and external relationships. •Key inv...

Avg. Salary: $0   ·    Company Rank: Not Available

Merrill Lynch

Management & Business - Marketing manager - New York, NY

•Expanded new issue roadshow programs for equity and fixed income syndicate underwritings. •Created robust cost-savings measures to ensure critical positioning.

Avg. Salary: $0   ·    Company Rank: Not Available

Kidder, Peabody & Co.

Management & Business - Marketing manager - New York, NY

15 years. •Developed and organized 10-12 industry conferences per year. •Designed invitations and marketing teasers for sales distribution. •Worked closely with Research Analysts to set conference agendas and target institutional investors. •Managed all details of industry conferences, including on site staff. •Developed firm wide marketing schedule. •Managed sales marketing days for firm's 50 research analysts. •Formulate...

Avg. Salary: $0   ·    Company Rank: Not Available

GDH Consulting

Management & Business - Executive Director - Dallas, TX

▪ Directed program providing telecommunications transformation for Capital One. ▪ Lead teams from Verizon, Alcatel Lucent, Avaya, and Capital One designing and implementing enterprise SIP, vACD, ICM, IVR and Hosted Services environment. ▪ Managed $56 Million budget ▪ Delivered Core system in 16 weeks.

Avg. Salary: $125,000   ·    Company Rank: Not Available

T Mobile

Management & Business - Executive Director - Colorado Springs, CO

▪ Direct operations for Number One rated technical support center in T-Mobile leading over 700 technical support representatives and 104 leaders and managing $56MM budget. ▪ Maintain turnover and absentee rates below 3%, ranking as one of 15 Best Places to Work in Colorado. ▪ Led successful change from a Customer Care Center to a Technical Support Center.

Avg. Salary: $125,000   ·    Company Rank: Not Available

PRC (Precision Response Corporation)

Management & Business - Executive Director - Carrollton, TX

Outsourced Contact Center Services Provider ▪ Managed customer excellence metrics and programs for clients, improving attendance and retention rates by over 50%. Developed internal communications programs and employee satisfaction programs. ▪ Re-engineered processes and implemented intensive leadership training program that transformed a failing contact center into a profitable revenue generating center while maintaini...

Avg. Salary: $125,000   ·    Company Rank: Not Available

IBM

Management & Business - Executive Director - Dallas, TX

Leading Business Solutions and BPO organization ▪ Managed multi-million dollar conversion of 17 contact center environments for Fortune 10 automaker. ▪ Created tools used to assess contact center maturity for clients. Advised “C” level client executives. ▪ Developed and directed the technical aspects of a call center for the U.S. Air Force.

Avg. Salary: $125,000   ·    Company Rank: Not Available

Calyx Software

Management & Business - Executive Director - Dallas, TX

Leading Consumer Mortgage Software provider ▪ Re-engineered contact center processes, Designed and Implemented Metric measurement systems and lead the creating of programs improving positive work environment ▪ Implemented Fish Philosophy - achieved less than 3% attrition and 25% revenue increase – Increased Market Share by 5% in less than 1 year.

Avg. Salary: $125,000   ·    Company Rank: Not Available

HxP and Associates

Management & Business - Executive Director - Plano, TX

Telecom consulting firm providing telecom, call center and sales organization services ▪ Directed operations for successful customer service optimization practice. ▪ Managed large call center technology transformation project involving 9 call centers and 52 network operations centers for leading wireless corporation.

Avg. Salary: $125,000   ·    Company Rank: Not Available

LTC International

Management & Business - Executive Director - Richardson, TX

Provides strategic and operational consulting services to a wide range of telecom and high-tech companies. ▪ Led service optimization project for Ontario College of Teachers and led project to establish call center and customer services strategies for new wireless Internet company, greatly improving operations.

Avg. Salary: $125,000   ·    Company Rank: Not Available