Application Support Career Research and Resources
MQC Group, Inc.
Deliver superior customer service and account management results by creating policies and procedures to optimize the customer experience. • Acquire feedback from customers and analyze the data to identify best practices • Establish policies the entire staff can adhere to so all customers receive the same quality of service • Implement new ideas and strategies to increase customer satisfaction and company loyalty • Maintai...
Avg. Salary: $75,000 · Company Rank: Not Available
Dell Compellent
Take full ownership of high-impact and complex technical SRs to prevent out-of-process escalations - Adopt and portray a professional approach to all customer situations and ensure commitments are set accordingly and adhered to - Ensure contractual service support requirements are understood, managed and delivered, and avoid over-delivery through effective expectation management - Collaborate with the Technical Account M...
Avg. Salary: $75,000 · Company Rank: Not Available
Tegile
Build professional relationships with customers post-sales and be familiar with clients’ architecture, infrastructure, and business goals. Deliver quarterly business reviews for Premier Support customers. • Acts as the central point of contact for all technical teams during the escalation and drives time to resolution of support cases. Sets priorities and assigned resources based on criticality and impact. Tegile produces...
Avg. Salary: $75,000 · Company Rank: Not Available
NetApp
Responsible for leading a team of Field Escalation Managers and Field Service Engineers in the Great Lakes / Ohio Valley districts that provided pre-sales and post-sales support for customers, partners, and sales teams with the primary responsibility of managing a positive customer experience. - Assisted with development and implementation of projects, policies, and best practices procedures. - Worked collaboratively to d...
Avg. Salary: $75,000 · Company Rank: Not Available
Conduent Inc.
Lead team of multidisciplinary staff, including customer service agents, engineers, IT professionals, professional services staff, and sales team. Analyze client contracts, policies, and service level agreements to drive resource deployment decisions. Make daily strategic decisions that improve revenues and increase service levels. • Exceeded forecasted revenues by 9% in Fiscal Year 2016 • Expanded geographic footprint by 1...
Avg. Salary: $165,000 · Company Rank: Not Available
Conduent Inc.
Managed key personnel across various teams and regions to develop and advance new technologies. Built client and vendor relationships to ensure projects being developed were engineered according to stringent methodologies. Oversaw daily operations, including purchasing, human resources, contracts, and interactions with other departments. Acted as liaison to Board of Directors for the HELP Inc. a non-profit dedicated to safe...
Avg. Salary: $165,000 · Company Rank: Not Available
NCR / Teradata
Engaged stakeholders to understand their needs and develop process automation projects for operating within diverse, yet interconnected, markets. Developed key performance measures to identify areas requiring improvement. Wrote process and system documentation. • Championed self-service helpdesk, reducing Global Learning call center staff expenses by 76%.
Avg. Salary: $165,000 · Company Rank: Not Available
NCR / Teradata
Planned and facilitated voluntary certification with the Sarbanes Oxley Act, which was developed to ensure accurate financial controls in publicly-held companies. Developed and evaluated various Human Resource Technology (HRT) systems, including PeopleSoft and ITS web applications. Developed training modules for Human Resource applications. Co-created HR website. Documented HRT best practices and guidelines. • Implemented H...
Avg. Salary: $165,000 · Company Rank: Not Available
NCR / Teradata
Managed and developed staff in the Global Worldwide Customer Services Training and Support team. Utilized in-house Microsoft Access database to develop reports for management staff. Trained staff on proper use and function of database. Wrote and edited system training manuals. • Supported the deployment of Global Learning Management system to 35,000 employees around the world. Technology hosted over 100,000 learning events ...
Avg. Salary: $165,000 · Company Rank: Not Available
Department of Transportation
Provided training and support of Lockheed Martin Vista Systems, visual software designed to train operators of complex equipment via simulations. Enforced compliance with several regulatory and taxing requirements. Led team dedicated to enhancing customer service experiences statewide. Facilitated training seminars between various state and federal agencies in order to share best practices. • Implemented Federal Heavy Vehic...
Avg. Salary: $165,000 · Company Rank: Not Available
