Dell Compellent Work Values

Daily Duties at Dell Compellent:

Take full ownership of high-impact and complex technical SRs to prevent out-of-process escalations - Adopt and portray a professional approach to all customer situations and ensure commitments are set accordingly and adhered to - Ensure contractual service support requirements are understood, managed and delivered, and avoid over-delivery through effective expectation management - Collaborate with the Technical Account Management (TAM) Organization through agreed processes - Coordinate and produce formal documentation for major escalations, such as summary reports, post-incident/root-cause reports and analysis reports upon request - Provide SR management covering technical troubleshooting, resource coordination, and dispute resolution as required on an incident by incident basis - Develop, issue, and possess overall control of internal and external communications during a service engagement, making sure all parties are kept up to date - Continuously identify and drive improvement to existing service processes and procedures by identifying CLCA opportunities, coaching targets, and training gaps - Document best practices and knowledge base articles to drive service improvements - Collaborate with the wider Regional (EMEA, ABU or APJ) and Global Services network to ensure best practices are in use at all times - Drive all required Critical Success Factors and Key Performance Indicators and provide in Root Cause Analysis, CLCA analysis and feedback as needed - Drive continual technical improvement through targeted certification (based on the needs of the business)

What they like about Dell Compellent:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

it jobs, software, linux, ITIL, Technical Account Manager, help desk, support manager, program manager, customer success manager, Management, hardware

Skills

Management

These are some of the questions we asked our climbers about their experiences with Dell Compellent: