Dell Compellent Work Values

Daily Duties at Dell Compellent:

Take full ownership of high-impact and complex technical SRs to prevent out-of-process escalations - Adopt and portray a professional approach to all customer situations and ensure commitments are set accordingly and adhered to - Ensure contractual service support requirements are understood, managed and delivered, and avoid over-delivery through effective expectation management - Collaborate with the Technical Account Management (TAM) Organization through agreed processes - Coordinate and produce formal documentation for major escalations, such as summary reports, post-incident/root-cause reports and analysis reports upon request - Provide SR management covering technical troubleshooting, resource coordination, and dispute resolution as required on an incident by incident basis - Develop, issue, and possess overall control of internal and external communications during a service engagement, making sure all parties are kept up to date - Continuously identify and drive improvement to existing service processes and procedures by identifying CLCA opportunities, coaching targets, and training gaps - Document best practices and knowledge base articles to drive service improvements - Collaborate with the wider Regional (EMEA, ABU or APJ) and Global Services network to ensure best practices are in use at all times - Drive all required Critical Success Factors and Key Performance Indicators and provide in Root Cause Analysis, CLCA analysis and feedback as needed - Drive continual technical improvement through targeted certification (based on the needs of the business)

What they like about Dell Compellent:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

it jobs, software, linux, ITIL, Technical Account Manager, help desk, support manager, program manager, customer success manager, Management, hardware

Skills

Management

These are some of the questions we asked our climbers about their experiences with Dell Compellent: