Dell Compellent Work Values

Daily Duties at Dell Compellent:

Take full ownership of high-impact and complex technical SRs to prevent out-of-process escalations - Adopt and portray a professional approach to all customer situations and ensure commitments are set accordingly and adhered to - Ensure contractual service support requirements are understood, managed and delivered, and avoid over-delivery through effective expectation management - Collaborate with the Technical Account Management (TAM) Organization through agreed processes - Coordinate and produce formal documentation for major escalations, such as summary reports, post-incident/root-cause reports and analysis reports upon request - Provide SR management covering technical troubleshooting, resource coordination, and dispute resolution as required on an incident by incident basis - Develop, issue, and possess overall control of internal and external communications during a service engagement, making sure all parties are kept up to date - Continuously identify and drive improvement to existing service processes and procedures by identifying CLCA opportunities, coaching targets, and training gaps - Document best practices and knowledge base articles to drive service improvements - Collaborate with the wider Regional (EMEA, ABU or APJ) and Global Services network to ensure best practices are in use at all times - Drive all required Critical Success Factors and Key Performance Indicators and provide in Root Cause Analysis, CLCA analysis and feedback as needed - Drive continual technical improvement through targeted certification (based on the needs of the business)

What they like about Dell Compellent:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

it jobs, software, linux, ITIL, Technical Account Manager, help desk, support manager, program manager, customer success manager, Management, hardware

Skills

Management

These are some of the questions we asked our climbers about their experiences with Dell Compellent: