Browse Career Research in Customer Service
Customer Service Career Research
Davita, Inc
• Working with several insurance carriers in order to resolve complex billing discrepancies involving patients suffering from End Stage Renal Disease, while maintaining a high level of compassion and decorum. • Monitor while maintaining system reports and prioritization models assuring filing limitations are met timely. • Adhering to Medicaid state regulations within Virginia, South Carolina, Washington and Massachusetts. ...
Avg. Salary: $35,000 · Company Rank: Not Available
PrimePay, Inc
• Monitored and made changes to the current Human Resources Data System including but not limited to website testing, reporting, client demos and working closely with the system vendor to maintain thorough operation. • Worked with partnered insurance carriers to assist with worker’s compensation and state disability including but not limited to cancellations, reinstatements, renewals, broker of records and certificates of i...
Avg. Salary: $35,000 · Company Rank: Not Available
MF Irvine Creative Benefits
• Professionally adhered to incoming phone calls, emails and faxes for over 50 clients, while working side by side with benefit administration to assure each issue is resolved while staying in compliance with HIPPA. • Assisted Cobra Administration in the processing of enrollments, terminations, subsidies and payments received while creating letters and spreadsheets documenting and tracking client individual activity.
Avg. Salary: $35,000 · Company Rank: Not Available
Crosby Benefit Systems
• Efficiently addressed all inbound communication from participants dealing with a wide variety of claims issues such as Flexible Spending, Cobra, Retiree, Tuition Assistance, Debit Insurance Cards, and Transit accounts. • Managed individual cases while working with both internal and external contacts to assure customer satisfaction following all guidelines set forth from the Health Insurance Portability and Accountability ...
Avg. Salary: $35,000 · Company Rank: Not Available
Private Healthcare Systems/Multiplan
• Received and oversaw resolution of grievances from sixteen designated clients, regulatory agencies, and legal representatives including attorney offices while escalating issues to ensure appropriate resolution. • Oversaw provider breach of contract process, including presentation with The Credential Appeals Committees.
Avg. Salary: $35,000 · Company Rank: Not Available
IGS Energy
Managed a team of 11 Sales & Retention Specialists • Sent out daily outbound dialer campaign plan, partnering with workforce to identify proper labor allocation in order to effectively handle inbound and outbound call volume. • Trained team on new outbound marketing campaign protocols and develop scripting. • Coached team members to improve customer connection, negotiation skills, and call flow, through side by side coachin...
Avg. Salary: $50,000 · Company Rank: Not Available
Cardinal Health
Managed a team of 10 Pricing Services Lead Coordinators • Improved cycle time for Pricing Inquiry Resolution by establishing an effective strategy to elicit a faster response time from suppliers for pricing and membership information. • Analyzed current and historical work volume and capacity data to provide guidance. • Gathered data and led a focus group in creating a new productivity metric which better aligned with Servi...
Avg. Salary: $50,000 · Company Rank: Not Available
Cardinal Health
Managed a team of 10 Records Management & Fulfillment HR Coordinators • Launched the Records Management & Fulfillment Department for the new HR Service Center by testing the systems, training my employees, and developing the infrastructure • Improved workflow productivity by identifying system defects and developing enhancements for the scanning system, and the electronic employee file system. • Participated in a LSS Kaizen...
Avg. Salary: $50,000 · Company Rank: Not Available
Verizon Wireless
Managed a team of 10 Sales & Retention Specialists • Improved call-handling procedures between Financial Services and Customer Service as part of a specialized project group. • Developed and communicated call handling procedures for retention calls. • Consistently drove department leading team sales revenue and call quality results. • Provided suggestions to Marketing regarding customer mailer layouts, while leading succes...
Avg. Salary: $50,000 · Company Rank: Not Available
Verizon Wireless
Managed a team of 11 Customer Service Representatives • Drove department leading call quality and efficiency results with effective coaching feedback and solid action plans for improvement. • Conducted monthly coaching sessions, reviewed statistics, listened to and discussed calls together to reinforce performance expectations. • Utilized effective time management skills to consistently meet scheduled deadlines • Effective...
Avg. Salary: $50,000 · Company Rank: Not Available
