Browse Career Research in Customer Service
Customer Service Career Research
ASK Telemarketing
• Supervise performance and operations of inbound and outbound campaigns to include 5 direct and 125 indirect reports. • Communicate with clients to ensure needs are met. • Develop standards and strategies to achieve/surpass objectives; monitor metrics for quantitative and qualitative key performance indicators (KPI) and create management status reports. • Collaborate with upper management, team leads and staff to meet esta...
Avg. Salary: $57,500 · Company Rank: Not Available
TRG Customer Solutions
• Supervise daily inbound/outbound, 24/7 call center operation including 10 direct reports and 240 seats. • Collaborate with upper management and staff and interface with customers to establish objectives and goals; pinpoint areas for improvement and develop plans to correct issues. • Introduce detailed performance initiatives to achieve productivity and assure high quality customer service. • Develop standards and strategi...
Avg. Salary: $57,500 · Company Rank: Not Available
Silver State Helicopters
• Supervise overall Raleigh Flight Academy operation with 10 employees and 19 students. • Monitor students’ programs and progress, and implement measures to achieve completion within the • Recruit and interview potential students for flight academy. • Facilitate weekly staff meetings to review and address flight operations, student progress, overall program success, maintenance, and staff issues and concerns. • Start up an...
Avg. Salary: $57,500 · Company Rank: Not Available
Addax Telecom
• Oversee operations of inbound/outbound 40-seat, multi-shift call center. • Manage and maintain current business relationships to satisfy contracts. • Review employee performance to assure quality customer service and compliance with all policies and procedures. • Identify and resolve customer service issues. • Recruit, hire, and train staff for new 80-seat center.
Avg. Salary: $57,500 · Company Rank: Not Available
Bank of America
Credit Card Customer Service Contact Center Led the West Seneca sites Customer Service Representatives to ensure world-class customer service to credit card customers. Developed a culture compliance and risk management along with the company’s core values of Deliver Together, Act Responsibly, Realize the Power of our People and Trust the Team. Implemented new process to remove fraud block for point of sale declines; a...
Avg. Salary: $95,000 · Company Rank: Not Available
Bank of America
Loss Mitigation Case Management, Customer Advocacy and Collections Served as Site Leader for the West Seneca and Charlotte NC Customer Relationship Manager’s providing loss mitigation efforts to 1st mortgage service for other customers. Oversaw CRM’s success by managing metrics for qualified documents received, modifications submitted and approved and modification status updates. Conceptualized process improvements f...
Avg. Salary: $95,000 · Company Rank: Not Available
Bank of America
Credit Card Services, Customer Assistance and Collections Facilitated collection efforts for multiple stages of delinquency in a call center environment; held responsible for the performance of Relationship Management and Locate Units. Developed and implemented strategies to meet all assigned business objectives and delinquency collection rate goals. Achieved Associate Satisfaction rating of 78% for 2010 and Unit Cust...
Avg. Salary: $95,000 · Company Rank: Not Available
Bank of America
Various roles
Avg. Salary: $95,000 · Company Rank: Not Available
z57 networking
Manage a staff of 50 customer Service reps for all inbound calls
Avg. Salary: $90,000 · Company Rank: Not Available
Dick's Sporting Goods
Avg. Salary: $42,000 · Company Rank: Not Available
