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Trg Customer Solutions Work Values
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Daily Duties at Trg Customer Solutions:
• Supervise daily inbound/outbound, 24/7 call center operation including 10 direct reports and 240 seats. • Collaborate with upper management and staff and interface with customers to establish objectives and goals; pinpoint areas for improvement and develop plans to correct issues. • Introduce detailed performance initiatives to achieve productivity and assure high quality customer service. • Develop standards and strategies to achieve/surpass objectives; monitor metrics for quantitative and qualitative key performance indicators (KPI) and create management status reports. • Oversee and support corporate growth, including the launch of a 110 seat contact center. • Ensure employees comply with contact center policies and procedures, and commitments are satisfied. • Recruit, manage, and develop contact center staff; initiate up-training for existing staff.
What they like about Trg Customer Solutions:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Call Center Management, Customer Service Management, Leadership, Call Center Operations, Client Relations
Information about Trg Customer Solutions
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $57,500
These are some of the questions we asked our climbers about their experiences with Trg Customer Solutions:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
