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Trg Customer Solutions Work Values
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Daily Duties at Trg Customer Solutions:
• Supervise daily inbound/outbound, 24/7 call center operation including 10 direct reports and 240 seats. • Collaborate with upper management and staff and interface with customers to establish objectives and goals; pinpoint areas for improvement and develop plans to correct issues. • Introduce detailed performance initiatives to achieve productivity and assure high quality customer service. • Develop standards and strategies to achieve/surpass objectives; monitor metrics for quantitative and qualitative key performance indicators (KPI) and create management status reports. • Oversee and support corporate growth, including the launch of a 110 seat contact center. • Ensure employees comply with contact center policies and procedures, and commitments are satisfied. • Recruit, manage, and develop contact center staff; initiate up-training for existing staff.
What they like about Trg Customer Solutions:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Tags
Call Center Management, Customer Service Management, Leadership, Call Center Operations, Client Relations
Information about Trg Customer Solutions
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $57,500
These are some of the questions we asked our climbers about their experiences with Trg Customer Solutions:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
