Browse Career Research in Customer Service
Customer Service Career Research
AT&T Wireless
Keenly supervised the proper administration of attendance policy and union contract for ten managers and 200 representatives, along with 90% call center operations and metrics. Responsible for Payroll via kronos system. Managed the sharing of attendance standards and expectations with employees while conducting attendance audits. Interacted with the management team to seek their thoughts regarding attendance–driven...
Avg. Salary: $65,000 · Company Rank: Not Available
AT&T Wireless
Preside over the training and development of a team comprised of 6 call center supervisors and 120 representatives within the NBO Department to improve their performance and achieve company objectives. Assume full responsibility in performing a wide range of tasks in order to increase department revenue, meet service and market goals, and improve customer experience. Ensure the provision of first-rate client service b...
Avg. Salary: $65,000 · Company Rank: Not Available
AT&T Wireless
Provided expert oversight to a team of 4 supervisors and 15 representatives to ensure the delivery of high-quality client experience to business data customers. Leveraged technical expertise in troubleshooting complex wireless data issues across multiple interdependent network elements; as well as in rendering Tier II support for devices including BlackBerry, PDAs, and PC cards. Interacted with other technical personn...
Avg. Salary: $65,000 · Company Rank: Not Available
AT&T Wireless
Held full accountability in spearheading a team of 22 representatives including monitoring and developing their performance. Facilitated interview of staff candidates as well as mentoring of new hired and prospective managers; authored and administered performance and plans and reviews. Conceptualized and implemented a work environment to foster an open communication. Played a key role as business-to-business main p...
Avg. Salary: $65,000 · Company Rank: Not Available
Dunkin Donuts
-Provided constant attention of the customer experience and achieved customer satisfaction and maintained company loyalty by delivering quality food and beverage to each guest and effectively comply with restaurant procedures related to cash, cleanliness, food safety, and restaurant safety. -Maintained composure, worked efficiently in a fast-paced environment while multi-tasking using computer cash drawer to accurately han...
Avg. Salary: $43,000 · Company Rank: Not Available
Dunkin' Donuts
Responsible for a Dunkin' Donuts restaurant that brings in $23000 (net) weekly and team of 25 crew members (bakers, shift supervisors and crew), all aspects of store management (cash control, inventory, ordering, customer service, store cleanliness).
Avg. Salary: $47,500 · Company Rank: Not Available
Los Angeles Department of Water and Power
Led 1,200 person customer operations team, including Field Operations, Billing, Revenue Management, and Customer Contact Center.
Avg. Salary: $230,000 · Company Rank: Not Available
Southern California Edison
Various senior management responsibilities in Economic Development, Energy Efficiency and Smart Meter Program.
Avg. Salary: $230,000 · Company Rank: Not Available
macys store / federted company
oversee multi-level store and implementation of new concepts in merchandising help with grow business through the expansion expansion, and retention of customer relationship by providing exceptional customer service, executing team strategies, and achieve the optimal results.coordinating of vendors of materials ,equipment, supplies,determining product availability and sales.identified the educational and develpmental needs ...
Avg. Salary: $85,000 · Company Rank: Not Available
sibilance sound
client managment and professional time synced recordings
Avg. Salary: $100,000 · Company Rank: Not Available
