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At&T Wireless Work Values
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Daily Duties at At&T Wireless:
Provided expert oversight to a team of 4 supervisors and 15 representatives to ensure the delivery of high-quality client experience to business data customers. Leveraged technical expertise in troubleshooting complex wireless data issues across multiple interdependent network elements; as well as in rendering Tier II support for devices including BlackBerry, PDAs, and PC cards. Interacted with other technical personnel on cost-effective email solutions and configured laptops for wireless data services. Expertly handled three different teams in the event of the senior manager’s absence, which encompassed training and coaching to newly hired employees. Demonstrated excellent skills in managing and providing resolutions to escalated calls
What they like about At&T Wireless:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Information about At&T Wireless
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $65,000
These are some of the questions we asked our climbers about their experiences with At&T Wireless:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at At&T Wireless had these interests:
| Books | |
|---|---|
10% Happier |
Different methods of coping with stress on and off the job. |
| Spin Selling |
Focuses on the art of selling. |
| Psychology of Persuasion |
Focuses on techniques for persuading others. |
| Magazines | |
| Mediation |
Focuses on exercises for yoga |
