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At&T Wireless Work Values
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Daily Duties at At&T Wireless:
Preside over the training and development of a team comprised of 6 call center supervisors and 120 representatives within the NBO Department to improve their performance and achieve company objectives. Assume full responsibility in performing a wide range of tasks in order to increase department revenue, meet service and market goals, and improve customer experience. Ensure the provision of first-rate client service by rendering optimum floor support to the team. Proactively accomplish various human resource functions such as hiring, training, approval of time sheets, daily personal coaching, monthly team sessions, performance evaluations, and termination as necessary. Take charge of developing and implementing individual and team improvement programs, action plans, and incentives.
What they like about At&T Wireless:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Tags
Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Information about At&T Wireless
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $65,000
These are some of the questions we asked our climbers about their experiences with At&T Wireless:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at At&T Wireless had these interests:
| Books | |
|---|---|
10% Happier |
Different methods of coping with stress on and off the job. |
| Spin Selling |
Focuses on the art of selling. |
| Psychology of Persuasion |
Focuses on techniques for persuading others. |
| Magazines | |
| Mediation |
Focuses on exercises for yoga |
