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At&T Wireless Work Values
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Daily Duties at At&T Wireless:
Keenly supervised the proper administration of attendance policy and union contract for ten managers and 200 representatives, along with 90% call center operations and metrics. Responsible for Payroll via kronos system. Managed the sharing of attendance standards and expectations with employees while conducting attendance audits. Interacted with the management team to seek their thoughts regarding attendance–driven disciplinary ensuring action proper documentation. Maintain proactive involvement in staff meetings and operational reviews while communicating with the union on attendance issues. Worked closely with human resource, worker’s compensation, and other resources to provide resolution on high absence cases. Took charge of establishing performance measurements for the call center while complying with metrics and time management; served as the integral member of the roll out of metrics to the other call centers.
What they like about At&T Wireless:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Information about At&T Wireless
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $65,000
These are some of the questions we asked our climbers about their experiences with At&T Wireless:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at At&T Wireless had these interests:
| Books | |
|---|---|
10% Happier |
Different methods of coping with stress on and off the job. |
| Spin Selling |
Focuses on the art of selling. |
| Psychology of Persuasion |
Focuses on techniques for persuading others. |
| Magazines | |
| Mediation |
Focuses on exercises for yoga |
