Browse Career Research in Customer Service
Customer Service Career Research
Consumer Portfolio Services (CPS)
• Prepared and managed employee work schedules. • Handled disciplinary action with employees when necessary. • Provided quarterly reviews of employees. • Motivated team to perform better in the collection of auto loans. • Handled customer complaints and escalated issues. • Updated Excel spreadsheets to monitor account activity. • Gave presentations and ideas to motivate the team to work better.
Avg. Salary: $0 · Company Rank: 3.0 out of 5
Mediacom Communication Corporation
• Responsible for up to 100 front line call center agents, lead customer service agents and supervisors handling inbound calls while working in a Virtual Call Center, which included responsibilities for sales, service and customer retention throughout the company • Successfully hired, trained, coached, mentored and monitored agents and supervisors for success in sales and customer service • Conducted semi-annual performan...
Avg. Salary: $60,000 · Company Rank: Not Available
AT&T
• Maintained quality customer care in a call center and two walk-in payment centers; successfully transitioned employees to the new Virtual Call Center consisting of 10 interacting call centers • Responsible for hiring, training, mentoring, monitoring and evaluating employee performance • Anticipated customer care needs and was the final arbiter with city franchise authorities for resolution of customer escalated issues • ...
Avg. Salary: $60,000 · Company Rank: Not Available
Telecommunications, Inc
• Handled escalated customer service issues to resolution • Made outbound calls to customers for monetary collection on past due accounts • Sold all available services which included advanced video service and high speed internet • Verified all customer’s identities; scheduled appointments for installation; closed out work orders and verified for billing and service accuracy • Worked face-to-face with customers in a wal...
Avg. Salary: $60,000 · Company Rank: Not Available
Johnson Controls
Manage day-to-day operations of service repairs and planned service maintenance. Responsible for quoting accuracy in accordance to contractual obligations Manage customer relationships for a portfolio of customers nationwide Multi-tasking and prioritizing: managing the customer via telephone, managing documentation and/or data via the computer. Organizing resources to respond to emergency service calls and ensure proper res...
Avg. Salary: $55,000 · Company Rank: Not Available
Malt-O-Meal Cereal
Sold ready to eat cereal. Marketed cereal to urban independent stores
Avg. Salary: $55,000 · Company Rank: Not Available
Cisco Systems Inc
Comprehensive High Touch Support for Enterprise customers as well including the following: Build strong, trusting relationship with each customer Full ownership of customer satisfaction Cross collaboration with multiple Cisco teams unique customer needs Escalation for successful delivery of all support and services Facilitation of weekly technical reviews Knowledge and escalation of logistics issues NBD and C4P issues Quart...
Avg. Salary: $67,500 · Company Rank: Not Available
Henkel (formerly Dial Corporation)
• Manage escalated issues to successful resolution • Train customers, staff, sales, other departments to support / implement dept. initiatives, system implementations & procedures • Manage direct reports to collect data from various sources, verify quality & accurately enter into corporate system for Customer Service, Vendor, Item Set Up, Pricing & Trade Spending. • Identify & implement process improvements to facilitate t...
Avg. Salary: $67,500 · Company Rank: Not Available
Dial Corporation (now Henkel)
• Meet / exceed customer and dept. goals for case-fill service levels. • Manage escalated customer / sales issues • Train customers, staff, sales, other departments to support / implement dept. initiatives, system implementations & procedures • Lead distribution centers, transportation & production to meet demands of special customer initiatives • Manage assimilation of acquired products & customer orders into dept. for s...
Avg. Salary: $67,500 · Company Rank: Not Available
Dial Corporation (now Henkel)
Train new account specialists Provide coverage support for absent team members Provide team leadership & representation on projects Provide subject matter expertise for cross functional groups Assist in problem solving Participate in hiring new staff Present dept. program roll-outs to customers
Avg. Salary: $67,500 · Company Rank: Not Available
