Browse Career Research in Customer Service
Customer Service Career Research
Checksmart
Pre-qualify potential customers who have varying financial needs by identifying the best type of loan for them, work as a liaison between customer and retail store to clarify questions, and in some cases state-specific laws, follow through on the funding of the loan and customer satisfaction.
Avg. Salary: $24,000 · Company Rank: Not Available
Riddell Law Office
Organize and manage multiple billing accounts including bankruptcy, probate, tax and litigation accounts, input data entry, review and analyze problem accounts, reconcile and close debtor accounts; proofread, edit, prepare and mail bills to debtors. Handle requests for information and data from attorneys and clients. Maintain electronic and hard copy filing systems.
Avg. Salary: $24,000 · Company Rank: Not Available
JPMorgan Chase
Interpreted and resolved problems related to policy and procedure, exceptions, and National Account Maintenance. Provided accurate and efficient telephone support solutions to retail branch bankers and bank office personnel. Kept abreast of changes in rapidly changing and complex retail banking environment. Demonstrated ability to remain empathetic and serve as customer advocate while following bank policies.
Avg. Salary: $24,000 · Company Rank: Not Available
Nationwide Financial
Provided timely and efficient solutions for Investment Professionals and resolved Not-In-Good-Order issues pertaining to Annuity New Business. Bolstered relationships with sales force, asset retention, electronic firms, licensing, commissions, compliance, broker/dealer back offices, and internal administrative areas to ensure accuracy and completeness of the end product. Provided accurate and astute reporting of Annuity Ne...
Avg. Salary: $24,000 · Company Rank: Not Available
ZENITH INSURANCE
MANAGER -CO-ORDINATION -TRAINING OF STAFF -PAYING OF INSURANCE CLAIMS -PRODUCTION.
Avg. Salary: $55,000 · Company Rank: Not Available
T-Mobile USA
Business Support Manager (2011-2012) • Directed an analyst team in identifying areas for improvement at call centers, providing recommendations, leading implementation projects, and serving as a point-of-contact for policy and procedure issues. • Provided clarification and serves as a liaison between the customer service and methods/procedures teams. • Supported frontline employees, individual contributors, and leaders c...
Avg. Salary: $82,500 · Company Rank: Not Available
Gateway 2000, Inc.
Developmental Trainer (2002-2003) • Delivered continuing education to call center employees that covered company products and services. • Partnered with the leadership and instructional design teams to develop and improve site training programs. • Facilitated training development for the new CRM platform and delivered instruction to 300+ personnel. • Oversaw ramp up of two outsource centers during call center closings. ...
Avg. Salary: $82,500 · Company Rank: Not Available
Broadwing Communications
Inbound/Outbound call addressing questions Customers might have regarding their billing, how to use services, or needing technical assistance. Provided support to internal employees on how to resolve Customer inquiries.
Avg. Salary: $82,500 · Company Rank: Not Available
Sprint
Provides first level inbound telephone support for customers by troubleshooting, investigating and resolving questions and challenges they may be having with Sprint's products and services with an objective of resolving the issue in one phone call.
Avg. Salary: $82,500 · Company Rank: Not Available
AT&T
Providing support to Business Customers regarding their calling card accounts.
Avg. Salary: $82,500 · Company Rank: Not Available
