Gateway 2000, Inc. Work Values

Daily Duties at Gateway 2000, Inc. :

Developmental Trainer (2002-2003) • Delivered continuing education to call center employees that covered company products and services. • Partnered with the leadership and instructional design teams to develop and improve site training programs. • Facilitated training development for the new CRM platform and delivered instruction to 300+ personnel. • Oversaw ramp up of two outsource centers during call center closings. • Provided subject matter expertise for Siebel platform training and utilization. Quality Assurance Auditor (2001-2002) • Supported a location with 200+ frontline employees by providing feedback and best practices that helped improve overall customer satisfaction. • Handled call observations, soft-skills development, and adherence to company policies and procedures. Business Process Manager (2001) • Contributed to the development and implementation of a new companywide billing system. • Revamped processes and standards operating procedures to align with other departments in the organization. Team Coach (2000-2001) • Directed 16 frontline employees and maintained department productivity by monitoring queue status. • Tracked volume and agent availability, performing call observations for training and performance evaluations. • Oversaw employee development and engagement while resolving escalated issues as needed. • Recruited and built the first business customer support team in the Kansas City location.

What they like about Gateway 2000, Inc. :

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Excel, Coaching, Powerpoint, Strategic Planning, Business Communications, Presentations, Training Development, Team Development, Call Center Operations, Interviewing, Process Improvements, Startup Planning, Business Analysis, Planning and Scheduling, Project Management

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Software Implementation, Leadership

These are some of the questions we asked our climbers about their experiences with Gateway 2000, Inc. :