Gateway 2000, Inc. Work Values

Daily Duties at Gateway 2000, Inc. :

Developmental Trainer (2002-2003) • Delivered continuing education to call center employees that covered company products and services. • Partnered with the leadership and instructional design teams to develop and improve site training programs. • Facilitated training development for the new CRM platform and delivered instruction to 300+ personnel. • Oversaw ramp up of two outsource centers during call center closings. • Provided subject matter expertise for Siebel platform training and utilization. Quality Assurance Auditor (2001-2002) • Supported a location with 200+ frontline employees by providing feedback and best practices that helped improve overall customer satisfaction. • Handled call observations, soft-skills development, and adherence to company policies and procedures. Business Process Manager (2001) • Contributed to the development and implementation of a new companywide billing system. • Revamped processes and standards operating procedures to align with other departments in the organization. Team Coach (2000-2001) • Directed 16 frontline employees and maintained department productivity by monitoring queue status. • Tracked volume and agent availability, performing call observations for training and performance evaluations. • Oversaw employee development and engagement while resolving escalated issues as needed. • Recruited and built the first business customer support team in the Kansas City location.

What they like about Gateway 2000, Inc. :

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Excel, Coaching, Powerpoint, Strategic Planning, Business Communications, Presentations, Training Development, Team Development, Call Center Operations, Interviewing, Process Improvements, Startup Planning, Business Analysis, Planning and Scheduling, Project Management

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Software Implementation, Leadership

These are some of the questions we asked our climbers about their experiences with Gateway 2000, Inc. :