Browse Career Research in Customer Service
Customer Service Career Research
CitiBank
Coordinated the Departments hiring process, created an Access Database that dimensions employee performance used to select the best candidates. Created supplemental reports to identify interviewing Managers success rates in candidate selection. This database has been adopted at other sites. Managed team of Monitors and self performed Service Quality Monitoring Team of associates calls to ensure compliance with all internal ...
Avg. Salary: $55,000 · Company Rank: Not Available
Bank of America
Developed all policies and procedures for the newly created Kite Detection Unit. Prepared monthly volume reports to identify trends and realign staff schedules. Participated in transition testing and implementation for conversions. Reduced bank losses by the early detection of kite suspects. Participated on national project/planning committees
Avg. Salary: $55,000 · Company Rank: Not Available
Sear Holding Company
Provided operational and strategic leadership to a staff of 400 Sales and Service personnel including 4 Senior and 2 Support Leaders. Responsible for over $100 million in sales.
Avg. Salary: $0 · Company Rank: Not Available
Wachovia-Wells Fargo
Held full accountability for customer support function for six sites across 4 states. Team comprised of 280 associates supporting over 4,000 employees. Directed and managed key operations functions consisting of process improvement, project management, risk management, customer research, voice of the customer analysis, and sales fulfillment.
Avg. Salary: $0 · Company Rank: Not Available
First Union - Wachovia Bank
Led start-up operation creating a internal bank for all bank employees. Responsibilities included hiring staff, creating budget, developing marketing plans, product development and customer service.
Avg. Salary: $0 · Company Rank: Not Available
First Union National Bank
Served as senior underwriter and credit manager for call center operation. Directly managed 26 credit managers while supporting and providing guidance to 700 loan officers in multiple locations.
Avg. Salary: $0 · Company Rank: Not Available
First Union
Provided leadership to our Student Lending, Employee Credit and Loan by Phone teams.
Avg. Salary: $0 · Company Rank: Not Available
First Union National Bank
Provided leadership to a Branch operation serving the local community.
Avg. Salary: $0 · Company Rank: Not Available
AT&T/QAnalyst
Accountable for understanding multiple product lines such as LTE (4G), Digital Life, DSL, U-Verse, Titan. Assisted in Environment Strategy, Planning, Project Budgeting, Execution, and defect Management.
Avg. Salary: $68,000 · Company Rank: Not Available
University of Phoenix
Responsible for advising, counseling and developing academic degree plans for undergraduate and graduate students regarding admissions and degree completion requirements in accordance with University guidelines and procedures.
Avg. Salary: $68,000 · Company Rank: Not Available
