Browse Career Research in Customer Service
Customer Service Career Research
Financial Partners Credit Union
Oversee branch operations and a staff of about 15 Member Service Representatives and Financial Services Reps. Provide direction, support and feedback to staff in order to provide superior customer service and achieve sales/referral goals. Manage a range of responsibilities including hiring, training, scheduling and staff performance.
Avg. Salary: $48,500 · Company Rank: Not Available
Union Bank of California
Overseeing 8 Cash & Save branches to ensure adequate staffing, training support and sales and marketing efforts. As Operations Manager, oversaw all facets of daily branch operations, such as customer service, sales and staff performance. Plan, develop and implement sales campaigns to expand customer's knowledge of full range of bank products available. Marketed bank products by conducting on-site visits to small busines...
Avg. Salary: $48,500 · Company Rank: Not Available
Encore Marketing Int
Supervised the development, performance, productivity and production of the supervisors and team leaders in carrying out the department’s mission Directly responsible for the successful resolution of customer complaints, issues, and problems related to the areas under the direct supervision of the operations manager. Managed team of Monitors and self performed Service Quality Monitoring Team of associates calls to ensure co...
Avg. Salary: $55,000 · Company Rank: Not Available
Automotive Dealerships
Assist customers in the repair or service of their vehicles, capture concern, obtain customer approval for work and verify resolution. Exceeded standardized Customer Service scores as evidenced by survey results when compared to the group and region.
Avg. Salary: $55,000 · Company Rank: Not Available
Martin & Seibert LLC
Proposed and approved technology improvements regarding telephony and computers to increase profitability Managed team of Monitors and self performed Service Quality Monitoring Team of associates calls to ensure compliance with all internal and external policies & procedures. Provided feedback to increase associate effectiveness.
Avg. Salary: $55,000 · Company Rank: Not Available
DARCARS Toyota
Prepare and review final paperwork for approval of car deals, cross sell products such as extended warranties, GAP and Credit Life options to customers.
Avg. Salary: $55,000 · Company Rank: Not Available
Wolpoff & Abramson
Worked escalated calls and approved settlement proposals Monitored calls for compliance with FDCPA and departmental guidelines Performed classroom and side by side training Performed Service Quality Monitoring associates calls to ensure compliance with all internal and external policies & procedures. Provided feedback to increase associate effectiveness.
Avg. Salary: $55,000 · Company Rank: Not Available
MAMSI
Receive inbound calls to review and explain claims or members questions. Investigate members concerns regarding Explanation of Benefits and or Pharmacy questions to resolution.
Avg. Salary: $55,000 · Company Rank: Not Available
First USA/Bank One
Manager of all post primary outsource collections Agencies. Ensured business goals were satisfied including Vendor Services Support Goals 40 MM over forecasted collections recoveries and overall quality results average over 95%. Effectively managed over 2 billion in inventory for over 20 agencies. Increased the effectiveness of internal databases such as Settlements used for tracking productivity. Created a Vendor Forecast ...
Avg. Salary: $55,000 · Company Rank: Not Available
First Data Merchant Services
Analyzed historical staff productivity and initiated standards in order to maximize performance and identify a baseline for performance appraisals. Reviewed daily volumes to forecast trends and re-align schedules. Revised Quality reporting to eliminate repetitious errors. Provided analysis of Call Tag effectiveness increasing the return rate and reduce expenses. Proposed an Inventory Database to track usages and volumes to ...
Avg. Salary: $55,000 · Company Rank: Not Available
