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Mediacom Communication Corporation Work Values
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Daily Duties at Mediacom Communication Corporation:
• Responsible for up to 100 front line call center agents, lead customer service agents and supervisors handling inbound calls while working in a Virtual Call Center, which included responsibilities for sales, service and customer retention throughout the company • Successfully hired, trained, coached, mentored and monitored agents and supervisors for success in sales and customer service • Conducted semi-annual performance evaluations in addition to administering weekly and monthly performance scorecards to all supervisors • Successfully established incentive programs which challenged, changed and improved employee behaviors with a goal of exceeding call center goals and customer’s expectations • Recognized by the City of Iowa City for successfully working with city officials to resolve customer escalated issues in a professional and timely manner • Conducted regular and timely team building meetings with supervisors, front line agents and interdepartmental staff, maintaining open dialogue and continually identifying areas of opportunity for company performance improvement • Utilized disciplinary measures when necessary to correct negative behavior
What they like about Mediacom Communication Corporation:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Information about Mediacom Communication Corporation
Company Rank: Not Available
Average length of employment : 10 years
Average salary of employees: $60,000
These are some of the questions we asked our climbers about their experiences with Mediacom Communication Corporation:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Mediacom Communication Corporation had these interests:
| Magazines | |
|---|---|
Time Magazine |
Current events, politics, business |
| Websites | |
| New York Times http://www.nytimes.com/ |
Newspaper; current events; politics, sports |
| NBCNEWS http://www.nbcnews.com/ |
Politic, sports and business news |
| Cedar Rapids Gazette http://thegazette.com/ |
Local and regional news |
| Des Moines Register http://www.desmoinesregister.com/ |
Regional and State news, politics and sports |
| Bloomberg Business Week http://www.businessweek.com/ |
Business news and markets |
| CNN Online http://www.cnn.com/ |
News, current events, business and sports |
| The Wall Street Journal http://online.wsj.com/home-page |
Business News |
