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At&T Work Values
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Daily Duties at At&T:
• Maintained quality customer care in a call center and two walk-in payment centers; successfully transitioned employees to the new Virtual Call Center consisting of 10 interacting call centers • Responsible for hiring, training, mentoring, monitoring and evaluating employee performance • Anticipated customer care needs and was the final arbiter with city franchise authorities for resolution of customer escalated issues • Successfully compiled weekly and monthly reports to identify office successes and areas where service and sales improvement were needed, identified all issues that interfered with successfully achieving company goals and recommended appropriate remedies • Successfully manager the daily and monthly Close Folder - matching all monetary batches with bank deposits for accuracy • Assured success at meeting National Cable Television Association and City franchise customer service standards and motivated staff to exceed customer expectations and company goals
What they like about At&T:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Information about At&T
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $60,000
These are some of the questions we asked our climbers about their experiences with At&T:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at At&T had these interests:
| Magazines | |
|---|---|
Time Magazine |
Current events, politics, business |
| Websites | |
| New York Times http://www.nytimes.com/ |
Newspaper; current events; politics, sports |
| NBCNEWS http://www.nbcnews.com/ |
Politic, sports and business news |
| Cedar Rapids Gazette http://thegazette.com/ |
Local and regional news |
| Des Moines Register http://www.desmoinesregister.com/ |
Regional and State news, politics and sports |
| Bloomberg Business Week http://www.businessweek.com/ |
Business news and markets |
| CNN Online http://www.cnn.com/ |
News, current events, business and sports |
| The Wall Street Journal http://online.wsj.com/home-page |
Business News |
