Customer Service Manager Career Research and Resources
Shamaley Ford
Avg. Salary: $33,000 · Company Rank: Not Available
Global Payments Inc
provided leadership for the development and implementation of operations initiatives. provided operations leadership covering a range of operational areas; new customer boarding; customer profile data entry updates; deployment, multi-site call center (customer activation, voice authorization, customer service) customer research, exception process management, customer escalations, customer experience/quality service; 2nd le...
Avg. Salary: $150,000 · Company Rank: Not Available
Global Payments Inc
Manage call center operations to ensure high level of customer retention and improve processes resulting in high performance outcomes and increased revenue generation. Oversees and develops a team of managers within an inbound call center environment. Motivates direct reports to achieve individual, call center and company goals., including: improving call efficiency, increasing revenues, ensuring customer sat satisfaction, ...
Avg. Salary: $150,000 · Company Rank: Not Available
Global Payments Inc
Leader of customer service team for inbound and outbound customer support and administrative functions; Managed the performance of the customer service supervisors and their teams performance to ensure the delivery of exceptional customer service and quality standards.
Avg. Salary: $150,000 · Company Rank: Not Available
Global Payments Inc
Leader of a call center team of 60 staff and 4 direct reports. Managed the performance and customer experience for over 100K merchants. Focused on coaching and developing a supervisor team to achieve operational service levels and associated metrics. Responsible for creating an environment that stimulates an enthusiastic, motivating, high performance culture that is focused on continuous improvement and excellent standar...
Avg. Salary: $150,000 · Company Rank: Not Available
First Data Inc
Develop customer support specialists to achieve client and company goals; recognize, reward and encourage successful performance through ongoing monitoring and hands on coaching; inspire and build team commitment Communicate company strategies, client initiatives, system enhancements, performance and other key information to team Facilitate process improvement; adapt behavior and work methods in response to new information,...
Avg. Salary: $150,000 · Company Rank: Not Available
Navistar Inc.
Program management Product management Employee development Cost reductions Technical support management Field service management
Avg. Salary: $95,000 · Company Rank: Not Available
Navistar Inc.
Technical service management Call center management Problem solving Cost reductions
Avg. Salary: $95,000 · Company Rank: Not Available
Verizon California
Provide detailed reports and presentations to executive level in order to drive compliance and meet objectives for Verizon Outside Plant Construction, for example: labor costs, contract labor costs, material costs, vendor invoicing, and employee productivity. Create Method and Procedures and technical bulletins for the Verizon Outside Plant work group. Project Management for Outside Plant activities ranging in multiple asp...
Avg. Salary: $37,500 · Company Rank: Not Available
Verizon California
Manage a Call Center with a work group of 75+ employees. Responsible for; budgets, staffing, attendance, scheduling, and training for employees. Responsible for 24 X 7 maintenance and provisioning for a world class network of over 700 nodes with multiple platforms including Frame Relay, ATM, and Switched Ethernet.
Avg. Salary: $37,500 · Company Rank: Not Available
