Customer Service Manager Career Research and Resources
GXS an Opentext Corporation
Director of 7 managers and 1 direct report individual contributor and 50 indirect individual contributors. A global team that provided advance support 24/7. Served as the voice of the customer to make sure all customers have a superior customer experience. Accountable for all issues resulting from any outages or upgrades of our Manage Service and Messaging service. Provided the technical expertise on outage calls and i...
Avg. Salary: $176,000 · Company Rank: Not Available
GXS an Opentext Corporation
Worked with developers and implementers to make sure the Manage Services platform was stable and available to our clients at all time. Worked with clients to determine new enhancements that they wanted to see as part of the platform. Managed a team of seven direct reports whose job was to make sure we had all platforms on the latest software. Team performed upgrades on the software and assisted in the testing of all hardw...
Avg. Salary: $176,000 · Company Rank: Not Available
GXS an Opentext Corporation
Work with Developers and Customer Support agents to ensure we had all the requirements to duplicate, develop and test the solution to resolve their issues. Created the QA plan to test all releases. My job was to make sure the QA plan was updated as new issues were found. The QA checklist was developed to insure all new releases never introduce issues.
Avg. Salary: $176,000 · Company Rank: Not Available
GXS an Opentext Corporation
Customer Advocate for all Software Customers. Worked with customers to resolve environmental issue that caused the software to not run properly. Worked with Marketing and Engineering to address issues customers were having with the software. Escalation point for the service desk agents to handle any irate customers.
Avg. Salary: $176,000 · Company Rank: Not Available
Cornell Institute
Support sales team on their Sales Automation Application
Avg. Salary: $176,000 · Company Rank: Not Available
Carlton Computer Associated
Support customers on site for our 2 clients running our Customer Training Software. Supported clients onsite weekly to maintain their hardware and software upgrades. Worked remotely to create enhancements and repair defects.
Avg. Salary: $176,000 · Company Rank: Not Available
Bell Atlantic
Supported Unix applications running on Unisys equipment
Avg. Salary: $176,000 · Company Rank: Not Available
National Dentex
Sales, Customer Service and numerous Operational responsibilities.
Avg. Salary: $0 · Company Rank: Not Available
Apple Vacations
The department I managed was responsible for all "post" travel complaints and issues. Under my direction this team successfully handled 10,000 + complaints per year.
Avg. Salary: $0 · Company Rank: Not Available
Jones Apparel Group
Saved the company more than $10 million by forging strategic alliances with key customers and proactively reducing corporate chargebacks incurred as a result of unmet customer compliance guidelines.
Avg. Salary: $0 · Company Rank: Not Available
