Customer Service Manager Career Research and Resources
Verizon California
Avg. Salary: $37,500 · Company Rank: Not Available
Verizon California
Commission new switching nodes and trunking for the Verizon Frame Relay and ATM network. Maintain the nodes and trunking network. Work with customers, vendors, and other employees in the maintenance of customer circuits. Train new employees in the group on Frame Relay and internal systems.
Avg. Salary: $37,500 · Company Rank: Not Available
Bank of America Merrill Lynch
Provided expert oversight to a team of treasury service consultants, including assistant vice presidents, vice presidents, and a senior vice president in a call center environment, large corporate and global clients with the joined portfolio value of over $600M of treasury revenue. Rendered support in facilitating one-on-one coaching; recognizing top-performing employees; implementing disciplinary actions; and terminating e...
Avg. Salary: $98,000 · Company Rank: Not Available
Bank of America
Collaborated with bank executives, top tier customers, and various law enforcement agencies, ensuring the quality of customer service for internal and external clients. Assistant manager for team of AML risk analysts in call center environment
Avg. Salary: $98,000 · Company Rank: Not Available
Spicer Insurance
- Quote, write and bind insurance contracts that meet the specific client requirements - Resolve client complaints in an efficient and timely manner - Exercise sound judgment and confidentiality in handling information and issues that arise while staying within defined policies and practices
Avg. Salary: $75,000 · Company Rank: Not Available
The Teaching Company
- Gained team buy-in while creating, leaning out and reengineering department SOPs (standard operating procedures) and reference materials / manuals utilizing Six Sigma methodologies - Redesigned the onboarding program. This business process improvement was successful in focusing on specific business needs, setting proper expectations and improving onboarding efficiency - Recognized for the natural ability to effectively...
Avg. Salary: $75,000 · Company Rank: Not Available
The Teaching Company
- Supervised the activities committee for various in and out of office team building events - Resolved complaints, processed orders, and various administrative projects - Active member of the customer care new hire training team - Acquired detailed knowledge of the product and policies of the company so as to provide excellent customer service
Avg. Salary: $75,000 · Company Rank: Not Available
Amazon.com
Responsible for leading teams of 15 – 20 associates that support Amazon sellers on Amazon.de (Germany) and Amazon.co.jp (Japan) and various other international markets. Responsibilities include individual development and retention as well as reporting on team metrics on a daily/weekly basis. Also responsible for recruiting new talent to support those markets. Involved in Operations projects that improve associate and seller...
Avg. Salary: $70,000 · Company Rank: Not Available
Chartwells
Responsibilities include public speaking and presentation, recruiting, training, team building, scheduling, evaluating, grievance counseling, development and implementing client service policies and corporate management guidelines.
Avg. Salary: $61,000 · Company Rank: Not Available
GE Oil & Gas
Services Project Manager GE Oil & Gas - Drilling I coordinate project input requirements, engineering evaluations and customer reviews of project deliverable s consistent with project schedule and budget requirements. As part of those activities I am responsible for the procurement of supplemental engineering and licensing services as well as management of all project risk and planning for project contingencies. I am res...
Avg. Salary: $100,000 · Company Rank: Not Available
