The Teaching Company Work Values

Daily Duties at The Teaching Company:

- Gained team buy-in while creating, leaning out and reengineering department SOPs (standard operating procedures) and reference materials / manuals utilizing Six Sigma methodologies - Redesigned the onboarding program. This business process improvement was successful in focusing on specific business needs, setting proper expectations and improving onboarding efficiency - Recognized for the natural ability to effectively train, collaborate and communicate with different personalities and employees of various skill sets in order to provide world class customer service and facilitate staff development - Coordinated a structured 4 week onboarding roadmap which included role playing, classroom presentations and exercises which enabled them to fulfill the role at the same capacity as veteran agents - Worked cross-functionally as point of contact to communicate all company initiatives in order to keep all agents informed and motivated with the same consistent message - Demonstrated flexibility and ability to excel in a fast paced, growth oriented, and time critical environment while managing projects and conducting onboarding training - Interviewed candidates to hire for long term and short term success - Developed and executed project plans to improve survey scores and retention rates of internal and external customers as a member of the Customer Experience and Employee Satisfaction Committees - Evaluated each new agent’s performance using call and screen monitoring software. Gathered and analyzed data to mentor new hires in private coaching sessions

What they like about The Teaching Company:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Virginia, Human Resources, Training, Management, Process Improvement, Customer Service , Business Analysist, Administration

Skills

Customer Service, Customer Experience, Change Management, Onboarding, Training, Coaching, SOP Development, Facilitator, Personnel Management, Needs Analysis , PowerPoint, MS Word, Excel, Project Management

These are some of the questions we asked our climbers about their experiences with The Teaching Company: