The Teaching Company Work Values

Daily Duties at The Teaching Company:

- Gained team buy-in while creating, leaning out and reengineering department SOPs (standard operating procedures) and reference materials / manuals utilizing Six Sigma methodologies - Redesigned the onboarding program. This business process improvement was successful in focusing on specific business needs, setting proper expectations and improving onboarding efficiency - Recognized for the natural ability to effectively train, collaborate and communicate with different personalities and employees of various skill sets in order to provide world class customer service and facilitate staff development - Coordinated a structured 4 week onboarding roadmap which included role playing, classroom presentations and exercises which enabled them to fulfill the role at the same capacity as veteran agents - Worked cross-functionally as point of contact to communicate all company initiatives in order to keep all agents informed and motivated with the same consistent message - Demonstrated flexibility and ability to excel in a fast paced, growth oriented, and time critical environment while managing projects and conducting onboarding training - Interviewed candidates to hire for long term and short term success - Developed and executed project plans to improve survey scores and retention rates of internal and external customers as a member of the Customer Experience and Employee Satisfaction Committees - Evaluated each new agent’s performance using call and screen monitoring software. Gathered and analyzed data to mentor new hires in private coaching sessions

What they like about The Teaching Company:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Virginia, Human Resources, Training, Management, Process Improvement, Customer Service , Business Analysist, Administration

Skills

Customer Service, Customer Experience, Change Management, Onboarding, Training, Coaching, SOP Development, Facilitator, Personnel Management, Needs Analysis , PowerPoint, MS Word, Excel, Project Management

These are some of the questions we asked our climbers about their experiences with The Teaching Company: