Customer Service Manager Career Research and Resources
Addax Telecom
• Oversee operations of inbound/outbound 40-seat, multi-shift call center. • Manage and maintain current business relationships to satisfy contracts. • Review employee performance to assure quality customer service and compliance with all policies and procedures. • Identify and resolve customer service issues. • Recruit, hire, and train staff for new 80-seat center.
Avg. Salary: $57,500 · Company Rank: Not Available
Bank of America
Credit Card Customer Service Contact Center Led the West Seneca sites Customer Service Representatives to ensure world-class customer service to credit card customers. Developed a culture compliance and risk management along with the company’s core values of Deliver Together, Act Responsibly, Realize the Power of our People and Trust the Team. Implemented new process to remove fraud block for point of sale declines; a...
Avg. Salary: $95,000 · Company Rank: Not Available
Bank of America
Loss Mitigation Case Management, Customer Advocacy and Collections Served as Site Leader for the West Seneca and Charlotte NC Customer Relationship Manager’s providing loss mitigation efforts to 1st mortgage service for other customers. Oversaw CRM’s success by managing metrics for qualified documents received, modifications submitted and approved and modification status updates. Conceptualized process improvements f...
Avg. Salary: $95,000 · Company Rank: Not Available
Bank of America
Credit Card Services, Customer Assistance and Collections Facilitated collection efforts for multiple stages of delinquency in a call center environment; held responsible for the performance of Relationship Management and Locate Units. Developed and implemented strategies to meet all assigned business objectives and delinquency collection rate goals. Achieved Associate Satisfaction rating of 78% for 2010 and Unit Cust...
Avg. Salary: $95,000 · Company Rank: Not Available
Bank of America
Various roles
Avg. Salary: $95,000 · Company Rank: Not Available
z57 networking
Manage a staff of 50 customer Service reps for all inbound calls
Avg. Salary: $90,000 · Company Rank: Not Available
Dick's Sporting Goods
Avg. Salary: $42,000 · Company Rank: Not Available
Travelers Insurance
National IT Support Manager for USA Claim Offices (Travelers Insurance, Hartford, CT)
Avg. Salary: $70,000 · Company Rank: Not Available
IBM
Call Center Management Staff Training and Development Escalation support to call center representatives Process Improvement/Analysis International Organizational Leadership
Avg. Salary: $70,000 · Company Rank: Not Available
WW Grainger
As a Branch Manager, I autonomously led teams responsible for penetrating a geographic market. I drove growth by developing and empowering the branch team to provide customer solutions. Key operational accountabilities included, prompt and courteous service for walk-in and phone customers, timely follow up on all service inquiries and quotes, creative and fully stocked displays, on time order picking, shipment, and audit pr...
Avg. Salary: $87,000 · Company Rank: Not Available
