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Online Resumes with "wfm"
Manager
PROFILE: * Effective Communicator. Polished telephone, interpersonal, and writing skills. Energetic, patient, and diplomatic personality. "Indispensable" reputation. "Kerrie is absolutely indispensable to the successful operation of our campus and to me personally adept at handling delicate situations requiring discretion and tact cheerfully takes on extra work highly organized and efficient. Well liked and respected by fac...
Tags for this Online Resume: Santa Clarita, Project Management, Vendor Management, Google, Administrative Assistant, Customer Service, Procurement, Telecommunications, Information Technology, Software Licensing, Data Assets Management, Contracts Administration
Customer Service Manager - 20 Years of Experience - Near 34684
In my positions as Sr. Manager II/Sr. Advisor, I manage projects ranging from $35k+ per month to $1.4m+ per month in gross revenue. My responsibilities and abilities included: • Prepared monthly and quarterly reports on funding outlays vs. budgets and forecasts • Assured that there is seamless communication between internal and external customers • Collaborated with compliance, clients, and peers to ensure invoicing and for...
Tags for this Online Resume: Licensing, Medicare, Budgeting, Health Insurance, Insurance, Management, Payroll, Pricing, Quality Assurance, Test
Project Manager - 20 Years of Experience - Near 28210
Summary: * A highly motivated, results-focused Senior Telecom Infrastructure Project Manager with more than 20-year experience in Engineering, Management, Sales and Services as a vendor and customer role alike. * Encompasses strong leadership and successful team-building capabilities combined with excellent technical and project related communication, presentation and customer service skills. Program Management responsibili...
Tags for this Online Resume: Cms, Genesys, Management, Project Management, Support, Call Center, Information Technology, Project Manager, Sales, Firewall
Network Administrator - 15 Years of Experience - Near 90660
Highly motivated tech-support professional skilled in troubleshooting analyzing and resolving complex technical problems utilizing advanced resolution procedures. Quickly adaptable and able to multitask in the changing technical and managerial atmospheres that are common in today's marketplace. Experienced with wireless devices: Cisco Aironet, Linksys, Blackberry, Palm Pilot and iPaq * Kean & Label Band Printers. * Remedy &...
Tags for this Online Resume: Management, Remedy, HP, PCS, Personal Conferencing Specification (PCS), Customer Service, Inventory, Logistics, Microsoft Windows, Support
Sales Engineer - 20 Years of Experience - Near 60192
Profile I have been in the Telecommunications field for 30 years, and the Contact Center space for 25 years. * I was technical support Engineer for Genesys platform solutions during the period where SBC Datacom sold and supported Genesys solutions. I was a Genesys Certified Engineer during that time, so implementation, database configuration, call flows and scripting problem resolution for supporting SBC deployment teams. w...
Tags for this Online Resume: Integrate, Interactive Voice Response, Speech Recognition, PBX, CENTREX MATE/PLEXAR, CALL FLOW SCRIPTING, RECORDING, WFM, VOIP Engineer, UCCX, UCCE, Cloud, Hosted
Manager - 10 Years of Experience - Near 75035
SUMMARY Responsible experienced leader, with strong analytical and consulting skills. Subject matter expert in Work Force Management best practices and WFM systems. Highly experienced in the routing capabilities of many different types of ACDs. Attentive to details producing high quality results in a proficient and timely manner.
Tags for this Online Resume: Business Requirements, Best Practices, Application Consultant, Planning, QM, Strategic Planning, Assessments, Documentation, Technical Lead, Acceptance Testing, management
Customer Service Manager - 18 Years of Experience - Near 84084
Proficient with AVAYA Noble Systems Dialer Genesys CITRIX RTA/CMS Supervisor PIPKINS WFM NICE Witness.
Tags for this Online Resume: Call Center, Management, Budgeting, Operating Budget, Consulting, Sales, Sales Training, Telemarketing, Training, customer service, call center, sales
System Engineer - 15 Years of Experience - Near 74012
Summary I have 18+ years of experience in the IT field. I have put numerous troubled projects back on track bringing them in on schedule and on budget. I am known for my transparency, integrity, and willingness to go the extra mile to ensure project success.
Tags for this Online Resume: Call Center, Business Analysis, Business Analyst, Business Management, Database, Desktop Computer, Management, Quality, Quality Assurance, Quality Management, sql, Cisco, CCNA, WFM, server Admin, network admin
Director, Supply Chain | Information Technology | Project Management
Project / Program Management Continuous Improvement Value Stream Mapping Strategic Planning Order Management Systems (OMS) Warehouse Management Systems (WMS) Warehouse Execution Systems (WES) Transportation Management Systems (TMS) System Implementation & Integration Change Management Business Process Design & Reengineering Operations Management Professional Overview Director, Supply Chain Processes and Technology Advance A...
Tags for this Online Resume: Integrate, Engineering, Management, Process Re-Engineering, Transportation, Distribution, Inventory, Inventory Control, Logistics, Merchandising, Supply Chain, WMS, TMS, OMS, WCS, WES, Project Management, SDLC, Information Technology
Presales Engineer/Solution Architect
Innovative Sales Engineer/Solution Architect with extensive experienced in articulating technology and product positioning to both business and technical users. Expertise in actively driving and managing the technology evaluation stage of the sales process and working in conjunction with the sales team as the key technical adviser and product advocate for products and services. Key strengths include helping to launch new so...
Tags for this Online Resume: Sales, Presales, Architect, Engineer, UC&C, Communications
Director
SUMMARY OF QUALIFICATIONS * Strong Analytical and problem solving skills. Highly self motivated. Experienced Mentor. Leader. * Excellent team player, enjoy working or leading group projects and taking part in company events. * Detail oriented and enjoy working in challenging fast paced environments. * Able to read and compile performance metrics reports. P & L Responsibilities. * Extensive management experience and knowledg...
Tags for this Online Resume: Metrics, Management, Sales, Inter-Tel, Inventory, Process Improvements, Product Development, Scheduling, ACD, Automatic Call Distribution
Customer Service Manager - 20 Years of Experience - Near 78664
Summary Experienced Contact Center Leader! Vast experience in all aspect of a successful contact center operation. Proven experience in process and performance improvement in single to multi-site and international operations. Skills include: * Customer service leadership * Program management * Account management * Experience engineering * Strategic planning * Team building and motivation * Customer Satisfaction/NPS * Contac...
Tags for this Online Resume: Contact Center, Operations, Brand experience, Customer Service, Technical Support, Productivity, Process improvement, Training and Development, Quality Assurance, Leadership Development, NPS, cost reduction, call center, customer service, sales
