SUMMARY OF QUALIFICATIONS * Strong Analytical and problem solving skills. Highly self motivated. Experienced Mentor. Leader. * Excellent team player, enjoy working or leading group projects and taking part in company events. * Detail oriented and enjoy working in challenging fast paced environments. * Able to read and compile performance metrics reports. P & L Responsibilities. * Extensive management experience and knowledge of the following applications: * Symposium, TASKE, Inter Tel, ININ, Cisco, Infinity, Avaya (ACD Systems) * Various CRM systems, Salesforce, EWorkforce Management, ADP, Monet WFM * Net Promoter Score and CSAT Customer APP development Voice of the Customer * Proficient in the following computerized applications: Microsoft Office - Windows, Word, Excel, Access and PowerPoint. * Able to communicate effectively and motivate others either in person, via e-mail or by phone.

Highlights:

• Metrics
• Management
• Sales
• Inter-Tel
• Inventory
• Process Improvements
• Product Development
• Scheduling
• ACD
• Automatic Call Distribution